Rodrell Stephens
Humble,TX
Summary
Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.
Overview
16
16
years of professional experience
Work History
Patient Access
Memorial Hermann Hospital
Houston, TX
01.2020 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Chase Bank Inc
Houston, TX
01.2016 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answer inbound customer calls and assist with account-related questions.
- Resolve customer concerns regarding checking accounts, savings accounts, credit cards, loans, and online banking.
- Provide accurate information about banking products and services.
- Handle customer transactions and maintain account records.
- Use multiple computer systems to research and resolve issues.
- Maintain compliance with banking regulations and company policies.
Benefits Specialist
Aon
Woodlands TX
08.2010 - 01.2016
- Assisted employees with benefits enrollment and eligibility inquiries.
- Conducted orientation sessions to educate staff on available benefits programs.
- Coordinated communication between employees and insurance providers for claims resolution.
- Reviewed benefits documentation for accuracy and compliance with regulations.
Education
High School or GED - undefined
Jersey Village HS
Cypress, TX05.2004
Skills
New employee enrollment
Verbal and written communication
Healthcare benefits
Benefits explanation
Written and oral communication
HRIS systems
Relationship building
Employee benefits laws
Proficient in [software]
Retirement plans
Compensation analysis
Timeline
Patient Access
Memorial Hermann Hospital
01.2020 - Current
Customer Service Representative
Chase Bank Inc
01.2016 - 05.2020
Benefits Specialist
Aon
08.2010 - 01.2016
High School or GED - undefined
Jersey Village HS