Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodria Summerville

Wilmington,DE

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Representative

Alight Solutions
11.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Transcom
08.2020 - 09.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Caregiver

JEVS At Home
01.2016 - 06.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Education

High School -

Edward Bok
05.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Outlook
  • Building rapport
  • Technical Support

Timeline

Remote Customer Service Representative

Alight Solutions
11.2022 - 08.2024

Technical Support Representative

Transcom
08.2020 - 09.2022

Caregiver

JEVS At Home
01.2016 - 06.2020

High School -

Edward Bok

Similar Profiles

CREATE PROFILE
Rodria Summerville