Rodrick DeLoach
Prosper
Summary
Results-driven Claims Specialist with over 21 years of expertise in the insurance industry, recognized for a strong ability to resolve complex issues and enhance customer satisfaction. Proven track record of implementing effective solutions that streamline claims processes and foster positive client relationships. Committed to maintaining high standards of service while adapting to evolving industry trends and regulations. Strategic thinker dedicated to continuous improvement and delivering exceptional results in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Property Adjuster Specialist
USAA
Prosper, TX
05.2022 - Current
- Executed detailed assessments and negotiations of claims settlements, prioritizing due diligence and adherence to established timelines.
- Created accurate estimates using Xactimate software. Assisted in reconciling contractor estimates while following USAA estimating guidelines.
- Identified and interpreted trends in property damage claims to guide risk assessment strategies utilized by underwriting teams.
Claims Specialist - Proximity
State Farm
McKinney, TX
12.2021 - 04.2022
- Oversaw the handling of intricate claims, ensuring compliance with policy guidelines and regulatory mandates through efficient processing.
- Conducted thorough reviews of documentation to facilitate prompt and accurate claim processing and resolution.
- Facilitated thorough investigations and evaluations, leading to effective settlement negotiations.
- Delivered comprehensive explanations of claims decisions to policyholders and external partners, fostering transparency and collaboration.
Claims Trainer
State Farm Insurance Companies
Dallas, Fort Worth, TX
04.2013 - 07.2018
- Developed and delivered training programs focused on best practices for evaluating and processing homeowners claims.
- Analyzed training curriculum outcomes to identify areas for improvement and optimize learning and development strategies.
- Managed logistics and coordination of training initiatives in various regions to ensure effective knowledge transfer.
- Utilized multimedia tools, incorporating visual aids to improve material presentation and comprehension in lectures and workshops.
Catastrophe Claims Specialist
State Farm Insurance Companies
Fort Worth, TX
08.2003 - 03.2013
- Deployed to 40+ Catastrophe events, managing 60+ open property claims simultaneously, reducing average cycle time
- Conducted structural damage inspection (wind, water, hail) and created detailed repair estimates using Xactimate.
- Negotiated settlements with contractors, public adjusters, attorneys, appraisers, and mediators, ensuring compliance with state regulations.
- Analyzed intricate claims and negotiated settlements effectively, ensuring compliance with insurance policy guidelines.
Claims Specialist
State Farm
Monroe, LA
06.2000 - 08.2003
- Executed comprehensive analysis of insurance contracts and claims documentation to navigate complex coverage scenarios.
- Administered and prioritized a substantial monthly claim load, ensuring timely resolution of over 80 claims.
- Managed settlement negotiations with policyholders, focusing on diligent and professional communication to resolve claims effectively.
Education
Bachelor of Science - Public Administration
University of Central Arkansas
Conway, AR06.2000
Skills
- Proficient in Xactimate
- Experience with Xact Mobile application
- Eagleview expertise
- Hover Interiors and Exteriors Proficiency
- Experience with Guidewire Claims Center
- Skilled in Microsoft PowerPoint
- Task scheduling
- Time Management
- Effective organizational skills
Timeline
Property Adjuster Specialist
USAA
05.2022 - Current
Claims Specialist - Proximity
State Farm
12.2021 - 04.2022
Claims Trainer
State Farm Insurance Companies
04.2013 - 07.2018
Catastrophe Claims Specialist
State Farm Insurance Companies
08.2003 - 03.2013
Claims Specialist
State Farm
06.2000 - 08.2003
Bachelor of Science - Public Administration
University of Central Arkansas