Experienced asset protection and loss prevention professional with a strong background in theft investigation, surveillance systems, and safety protocols. Seeking to leverage 15+ years of experience to protect people, property, and profits within a dynamic organization.
Overview
19
19
years of professional experience
Work History
Asset Protection Associate
Nordstrom
Dallas
10.2022 - 03.2025
Led security audits, contributed to safety awareness campaigns and supported compliance with all safety procedures
Trained staff on theft prevention techniques and emergency procedures, improving overall readiness
Partnered with leadership teams to help reduce shrinkage through action plans, merchandise protection strategies, and training staff
Protected customers, employees, and merchandise by monitoring suspicious behaviors and responding swiftly to security incidents
Documented incidents and maintained accurate reports for management review, ensuring informed decisions
Delivered training on loss prevention techniques and emergency response protocols to all staff members
Collaborated with law enforcement on theft investigations and incident reports
Monitored CCTV surveillance to detect suspicious activity
Loss Prevention Specialist
Ross Department Store
San Bernardino
05.2018 - 07.2022
Trained staff on asset protection procedures and emergency response protocols.
Developed reports on security incidents and inventory discrepancies for management review
Discovered, investigated, and resolved theft and fraud issues
Provided a visible presence at store entrances/exits and on the sales floor in a company-issued vest
Conducted safety audits to maintain compliance with company policies
Collaborated with law enforcement on theft incidents and investigations
Assisted in creating awareness programs for employees on theft prevention practices
Investigated suspicious activities that may lead to internal and external fraud or theft
Exhibited great customer service by greeting and assisting customers
Loss Prevention Specialist
JCPenney
Palm Springs
09.2017 - 02.2018
Conducted audits of inventory and store processes for compliance
Collaborated with store management to enhance security measures and protocols
Assisted in creating incident reports for theft or vandalism cases.
Utilized surveillance equipment to deter theft and monitor store activities.
Investigated customer complaints related to shoplifting incidents
Verified accuracy of inventory records against physical counts of merchandise
Maintained up-to-date knowledge of applicable laws and regulations related to loss prevention
Facility Manager
New Hope Familly Life Center
San Bernardino
02.2016 - 07.2017
Maintained a safe environment by following safety protocols and procedures diligently
Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards
Prioritized and performed routine maintenance to keep facility in excellent shape
Acted as a liaison between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests
Provided insights to executive leadership on new trends for office environment
Collaborated with departments to optimize space utilization and workflow efficiency
Resolved customer complaints pertaining to facility-related matters quickly and effectively.
Asset Protection Manager
Under Armour
Rialto
04.2014 - 12.2015
Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage
Planned, organized and scheduled strategy collaboration with other asset protection specialists
Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance
Implemented risk management strategies to mitigate potential asset loss
Trained personnel on proper asset protection procedures and techniques
Collaborated with other departments within the organization on projects involving asset protection
Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team
Mental Health Specialist
Methodist Children's Home
Ruston
10.2009 - 01.2014
Collaborated with multidisciplinary teams to coordinate care for youth clients
Advocated for children's rights and access to necessary mental health services
Provided crisis intervention services in emergency situations
Adhered to HIPAA confidentiality requirements by safeguarding files
Assisted clients in overcoming dependencies, adjusting to change and removing bad habits
Aided individuals with stress management, self-esteem and issues associated with emotional and mental health
Loss Prevention Representative
Home Depot
Redlands
11.2005 - 03.2009
Participated in regular meetings with management team members to discuss loss prevention initiatives
Assisted in the prosecution of apprehended individuals by providing court testimony when necessary
Collected evidence from surveillance cameras, witnesses, and suspects related to reported thefts
Provided excellent customer service while resolving disputes between customers or employees
Responded quickly to emergency situations such as fire alarms or medical emergencies involving customers or employees