Rodrigo Andres Ulloa
Stamford
Summary
UCONN graduate with a strong background in customer service and data management. Demonstrates expertise in optimizing workflows through effective communication and appointment scheduling, enhancing client satisfaction while contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Agent/Internet Sales
Honda of New Rochelle
New Rochelle
08.2024 - Current
- Monitored incoming leads to increase customer engagement and conversion rates.
- Facilitated customer interactions through phone and online communication.
- Managed customer inquiries, providing information on services and products.
- Delivered customer service to improve client satisfaction and loyalty.
- Coordinated appointment scheduling to streamline workflow and maximize resource use.
- Utilized CDK, Google Sheets, and Gmail for efficient data management.
Worship Team
Christian Fellowship
Stamford
01.2019 - Current
- Organized stage order to optimize performance flow.
- Assisted fellow musicians with key and chord arrangements to improve overall sound.
- Conveyed essential information to fellow team members
Web Scraper Intern
SoftPattern AI
Stamford
07.2020 - 08.2020
- Executed data extraction and ingestion from websites using web crawling tools to support data-driven decision making.
- Managed data collection from LinkedIn job boards and Facebook to enhance recruitment insights.
- Utilized Microsoft Excel for data analysis and reporting at SoftPattern AI, streamlining data presentation for stakeholders.
Color Guard Captain
US Naval Sea Cadet Corps
Stamford
11.2016 - 01.2018
- Demonstrated teamwork skills while mentoring younger cadets during flagship competitions.
- Taught color guard basics to interested cadets, enhancing their skill development.
- Ensured team members had equipment ready before program commencement.
Education
Bachelor of Science - Marketing Management
UCONN School of Business
Stamford05-2023
Skills
- Microsoft Office Suite
- Spreadsheet management
- Word processing
- Google Docs and Sheets
- Google Slides
- Presentation software
- macOS
Business Courses
- Business Communications
- Business Decision Modeling
- Business Law
- Business Strategic Analysis
- Operations and Information Management
- Marketing Research and Consumer Management
- Digital Marketing and Consumer Behavior
- Strategic Brand Management
- Statistics for Business Analytics
- Project Leadership and Communication
- Advanced Business Analytics and Management with Capstone
- Principles of Financial Accounting
- Principles of Managerial Accounting
- Financial Management
Certification
- META Course Certificate on Marketing
Languages
English
Professional
Spanish
Professional
Timeline
BDC Agent/Internet Sales
Honda of New Rochelle
08.2024 - Current
Web Scraper Intern
SoftPattern AI
07.2020 - 08.2020
Worship Team
Christian Fellowship
01.2019 - Current
Color Guard Captain
US Naval Sea Cadet Corps
11.2016 - 01.2018
Bachelor of Science - Marketing Management
UCONN School of Business