Dynamic and results-driven manager with extensive experience at Chick-fil-A, excelling in team leadership and customer service. Proven ability to train staff effectively and manage operations, ensuring high standards of food safety and guest satisfaction. Bilingual communicator skilled in decision-making and time management, fostering a positive work environment.
Prepared baked goods and arranged them for presentation.
Maintained cleanliness of bakery area.
Resolved customer requests effectively.
Conducted training sessions for new employees.
Interviewed candidates and made hiring decisions.
Managed daily shift operations.
Instructed on proper food safety protocols.
Managed daily shift operations.
Conducted drawer counts to ensure accuracy and accountability.
Managed challenging guest interactions effectively.