Rodrigo Cashwell
Honolulu,HI
Summary
Veteran Field Engineer with 10+ years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
31
31
years of professional experience
Work History
IT Manager
Delaware North Sportservice
09.2021 - 03.2023
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated technical training and personal development classes for staff members.
IT Manager
Cox Automotive Inc.
05.2018 - 09.2021
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Assisted in development of long-term strategies to grow department and resources.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Senior Support Engineer
NFB Consulting
10.2017 - 03.2018
- Assist Development & QA in product development and testing
- Implement and coordinate the distribution of updated software releases to customers.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Desktop Support
Kelley Blue Book, Cox Automotive Inc
02.2012 - 10.2017
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
Level II Desktop Support
Disys
03.2011 - 09.2011
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
Desktop Support
CompuCom
01.2008 - 12.2010
- Disconnected and reconnected desktops and peripherals to support office moves.
- Supported operating system and various tools and applications.
- Documented troubleshooting and corrective actions in [Software].
- Provided graphical user interface-level assistance with server configuration and administration.
- Troubleshot problems or issues with desktops and laptops.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Owner/Technician of mobile
Absolute Simplicity Computing
05.2007 - 01.2008
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Field Service Engineer
Siemens Medical Solutions
11.2004 - 05.2007
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
Private Contractor
Wireless Industry
09.2000 - 09.2004
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Developed and maintained user documentation to establish product understanding.
- Trained new team members to apply best coding best practices and proper use of development tools.
Field service engineer
Unisys, DELL
03.2002 - 06.2003
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
RF Field Engineer
Sprint PCS
08.1996 - 08.2000
- Operations, Maintenance, Upgrade and Repair of Lucent CDMA wireless RF equipment
- (Flexent, MOD, Mini BTS equipment.)
- Perform required preventative maintenance on assigned cell sites, as well as respond to outages at cell sites
- Perform RF drive testing and other measurements on candidate cell sites
- Oversee installation of cell site electronics telephony (T1) acceptance testing procedures
- Support System Optimization activities
- Perform field measurements for validation of new sites prior to construction
- Site Acquisition & Redline Drawing Approval
- Service measurement data collection on existing wireless sites and able to work troubles to resolution
- Extensive T1, RF, & telephony training
- Remote monitoring and management of telephony network
- Fabricated outage reports, and systems procedures
- Trained incoming employees
- Guided program staff, junior engineers and technicians in navigating complex technical questions arising in course of regular operations.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
Computer Sales Associate
Circuit City
08.1995 - 10.1996
- Setup, repaired, and upgraded personal computers
- Sold & Activated Mobile Phone Services
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Listened to customers to identify needs and build personalized computing solutions.
- Trained store associates on computer products, technology and service offerings.
Aviation Electronics Technician
United States Navy
10.1991 - 04.1995
- Installed electrical and electronic components and assemblies.
- Observed and recorded [Type] progression and results and organized and documented data for assigned projects.
- Evaluated, specified, ordered, tested, configured and tracked aircraft and lab assets for company requirements.
- Troubleshot [Type] avionic systems and restored lab simulator functionality in event of failure or component discrepancies.
Education
Bachelor of Science: Cyber And Data Security
Ashford University
San Diego, CA06.2025
Certification - A+/NET+/MCP/MCSA/MCSE
Computer Education Institute
Lake Forest, CA06.2004
Certification - Electronics/ RF Fundamentals / Computer Logic
Naval Air & Technical Training Center
Millington, TN06.1992
Skills
- Key Skills
- Special Projects
- Architecture Improvements
- Technology Evaluations
- Client Meetings
- Scope Definition
- Status Updates
- Wireless Access Point
- Microsoft Active Directory
- Documentation Management
- Sustainable Engineering
- Computer Hardware Knowledge
- Component Replacements
- Team Collaboration
- New Technology Innovation
- Technical Support Oversight
- Technical Troubleshooting
Timeline
IT Manager
Delaware North Sportservice
09.2021 - 03.2023
IT Manager
Cox Automotive Inc.
05.2018 - 09.2021
Senior Support Engineer
NFB Consulting
10.2017 - 03.2018
Desktop Support
Kelley Blue Book, Cox Automotive Inc
02.2012 - 10.2017
Level II Desktop Support
Disys
03.2011 - 09.2011
Desktop Support
CompuCom
01.2008 - 12.2010
Owner/Technician of mobile
Absolute Simplicity Computing
05.2007 - 01.2008
Field Service Engineer
Siemens Medical Solutions
11.2004 - 05.2007
Field service engineer
Unisys, DELL
03.2002 - 06.2003
Private Contractor
Wireless Industry
09.2000 - 09.2004
RF Field Engineer
Sprint PCS
08.1996 - 08.2000
Computer Sales Associate
Circuit City
08.1995 - 10.1996
Aviation Electronics Technician
United States Navy
10.1991 - 04.1995
Bachelor of Science: Cyber And Data Security
Ashford University
Certification - A+/NET+/MCP/MCSA/MCSE
Computer Education Institute
Certification - Electronics/ RF Fundamentals / Computer Logic
Naval Air & Technical Training Center
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