Hardworking Shift Leader who is devoted to reaching store goals and ensuring the store meets expertise. Engaging and personable coach and employee trainer who is successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and very responsible.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Nordstrom
11.2022 - Current
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
11.2023 - 04.2024
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Maintained a clean and organized workspace for optimal productivity and safety.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Certified Nursing Assistant (internship)
Hartford Health Care, Primary Care Physcians
10.2023 - 04.2024
Assist patients with personal hygiene tasks, such as bathing, grooming, and dressing
Help patients with mobility, including transferring them between beds and wheelchairs
Monitor patients' vital signs, such as blood pressure, temperature, and pulse
Assist nurses in administering medications and treatments as directed
Feed patients who are unable to feed themselves and provide assistance with meals
Maintain a clean and safe environment for patients by performing tasks such as changing bed linens and sanitizing equipment
Document patient information in medical records, including vital signs and care provided
Provide emotional support and companionship to patients
Follow all healthcare regulations and safety standards
Collaborate with other healthcare professionals to ensure comprehensive patient care
Sales Associate
Pacsun
04.2022 - 02.2023
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Biomolecular Science
Central Connecticut State University
1615 Stanley St, New Britain, CT 06050
05-2028
High School Diploma -
Hartford Public High School
Hartford, CT
06.2024
Patient Care Technician - Health Care
Capital Community College
950 Main St, Hartford, CT 06103
06-2024
Certified Nursing Assistant - Health Care
Capital Community College
950 Main St, Hartford, CT 06103
06-2023
Skills
Cash handling
Workplace safety
Staff management
Training and mentoring
Inventory control
Shift reporting
Positive attitude
Strong verbal and written communication
Creative problem solving
Sales and upselling
Accomplishments
First Aid/CPR/AED Certificate
Stop The Bleed
Food Serv Certificate
Certification
First Aid/CPR Certified
Stop the Bleed Certified
AED Certified
Food Safety Certified
Bilingual Spanish & English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
11.2023 - 04.2024
Certified Nursing Assistant (internship)
Hartford Health Care, Primary Care Physcians
10.2023 - 04.2024
Shift Supervisor
Nordstrom
11.2022 - Current
Sales Associate
Pacsun
04.2022 - 02.2023
Bachelor of Science - Biomolecular Science
Central Connecticut State University
High School Diploma -
Hartford Public High School
Patient Care Technician - Health Care
Capital Community College
Certified Nursing Assistant - Health Care
Capital Community College
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