Rodrigo Farfan
Miami,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Asia Cars Sale
Miami , FL
01.2023 - 12.2023
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
Manager
Arcos Dorados
Santiago De Chile , CH
04.2017 - 09.2018
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Established and managed yearly budgets of up to $[Amount].
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Delivered products to customer locations on time.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Manager
Business owner
Santiago De Chile , CH
01.2019 - 10.2020
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Acquired new customers and identified unique needs to deliver relevant products.
- Produced sales documents, finalized deals and filed records.
- Processed invoice payments and recorded information in account database.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
Restaurant Waiter
Cantina La Veinte Miami
Miami , Fl
03.2021 - 11.2021
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Restaurant Waiter
Tacology
Miami , Fl
12.2021 - 06.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Pool Cleaner
Blue label pool
Weston , FL
06.2022 - 12.2022
- Maintained safe pool water quality levels using different chemicals.
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Skimmed pool surfaces before emptying skimmer baskets.
- Cleaned and maintained [Number] residential pools and commercial pools year-round.
Education
Some College (No Degree) - Dental Laboratory Technology
Univ Gran Mariscal De Ayacucho
VenezuelaSkills
- Customer Service
- Problem-Solving Abilities
- Positive and Professional
- Customer Relationship Management (CRM)
- Quality Inspection
- Hand Tools Proficiency
- Work Order Interpretation
Timeline
Customer Service Representative
Asia Cars Sale
01.2023 - 12.2023
Pool Cleaner
Blue label pool
06.2022 - 12.2022
Restaurant Waiter
Tacology
12.2021 - 06.2022
Restaurant Waiter
Cantina La Veinte Miami
03.2021 - 11.2021
Sales Manager
Business owner
01.2019 - 10.2020
Manager
Arcos Dorados
04.2017 - 09.2018
Some College (No Degree) - Dental Laboratory Technology
Univ Gran Mariscal De Ayacucho
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