Rodrigo Hernandez
Whittier,CA
Overview
6
6
years of professional experience
Work History
Server
Chillis
Pico Rivera, CA
04.2024 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to streamline order preparation and enhance dining experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
Barista
Starbucks
13473 Telegraph Rd, Whittier CA
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Firefighter
Cal Pines Fire Department
345 Co Rd 230, Alturas CA
05.2023 - 10.2023
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Barista
Tierra Mia Coffee
9220 Slauson Ave, Pico Rivera CA
02.2019 - 04.2021
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Diploma -
Pioneer High School
10800 Benavon Street05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Guest engagement
- Cash handling
Timeline
Server
Chillis
04.2024 - Current
Firefighter
Cal Pines Fire Department
05.2023 - 10.2023
Barista
Starbucks
11.2022 - Current
Barista
Tierra Mia Coffee
02.2019 - 04.2021
Diploma -
Pioneer High School