Rodrigo Jaimes
Denver,CO
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards. Reliable Teller recognized for high productivity levels and efficiency in completing tasks. Possess specialized skills in customer service, cash handling, and transaction accuracy. Excel at communication, problem-solving, and time management, ensuring smooth and efficient operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
Aurora, CO
12.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Asset Protection Detective
Target
Denver, CO
10.2022 - 10.2023
- Investigated cases of internal and external theft, fraud, and shoplifting.
- Conducted interviews with witnesses, suspects, and victims to gather evidence.
- Assisted in the apprehension of shoplifters and apprehended suspected criminals when necessary.
- Analyzed data from investigations to identify trends in criminal activities.
- Collaborated with law enforcement personnel to ensure proper handling of criminal cases.
Loss Prevention Specialist
Ross Dress for Less
Aurora, CO
11.2021 - 03.2023
- Monitored surveillance cameras to detect suspicious activity.
- Conducted investigations into thefts and other security breaches.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
- Maintained records of incidents, including employee violations and customer complaints.
Cashier Team Lead
La Reina Azteca Tacos y Tortas
Aurora, CO
08.2020 - 11.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Head Waiter
The Personal Touch Catering and Event center
Centennial, CO
08.2018 - 01.2020
- Greeted customers and escorted them to their tables.
- Assigned serving staff to specific stations throughout the restaurant.
- Prepared seating charts for large parties.
Education
Some College (No Degree) - Business Administration And Real State
Metropolitan State University of Denver
Denver, COSkills
- Cash Handling
- Financial Analysis
- Account updating
- Customer Relationship Building
- Regulatory Compliance
- Financial Advising
- Fraud Detection
- Bilingual
Languages
Spanish
Professional
English
Professional
Timeline
Teller
Wells Fargo
12.2023 - Current
Asset Protection Detective
Target
10.2022 - 10.2023
Loss Prevention Specialist
Ross Dress for Less
11.2021 - 03.2023
Cashier Team Lead
La Reina Azteca Tacos y Tortas
08.2020 - 11.2021
Head Waiter
The Personal Touch Catering and Event center
08.2018 - 01.2020
Some College (No Degree) - Business Administration And Real State
Metropolitan State University of Denver
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