
Customer-focused and adaptable professional with experience in hospitality, customer service, and caregiving. Skilled at maintaining safety, delivering exceptional customer experiences, and resolving concerns with professionalism and empathy. Bilingual in English and Spanish, with strong cultural awareness and ability to remain calm in high-pressure environments.
• Provided compassionate care, ensuring client comfort, safety, and well-being.
• Assisted with daily living activities including grooming, mobility support, and meal preparation.
• Maintained a safe, clean, and organized environment for patients.
• Built trust and rapport with clients while supporting their independence.
• Demonstrated patience, empathy, and adaptability when handling unique client needs.
• Delivered exceptional guest service by promptly addressing needs, requests, and concerns.
• Ensured banquet setups adhered to safety and hospitality standards by following Banquet Event Orders.
• Maintained a clean, welcoming environment by refreshing rooms and handling housekeeping tasks.
• Assisted diverse customers with product inquiries, pricing, and availability in a professional manner.
• Handled cash, credit, and electronic transactions accurately using POS systems.
• Resolved customer concerns with professionalism and empathy to ensure positive experiences.
• Unloaded, stocked, and organized merchandise to maintain a safe and orderly environment.
Customer Service & Hospitality
Conflict Resolution & De-escalation
Strong Communication (English & Spanish)
Adaptability in Fast-Paced Environments
Time Management & Multitasking
High School Diploma
Morton East High School | Cicero, IL