Rodrigo Ramos
Los Angeles,CA
Summary
Dynamic team leader with extensive experience at Universal Studios Hollywood & Home Depot excelling in cash handling and customer interaction. Proven track record of enhancing service quality and training staff to optimize operations. Adept at conflict resolution and inventory management, driving efficiency and customer satisfaction in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Tollbooth/Cashier Team Lead
Universal Studios Hollywood
Universal City, CA
03.2016 - Current
- Managed team of cashiers to streamline checkout operations and enhance customer satisfaction.
- Trained team members for efficient transaction processing and minimized customer wait times.
- Improved checkout speed by mentoring new cashiers and implementing best practices.
- Directed daily operations of cashier team, ensuring consistent service quality and adherence to policies.
Parking Lot Attendant
Universal Studios Hollywood
Universal City, CA
09.2015 - Current
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Directed patrons to designated parking spaces.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
Freight & Receiving
Home Depot North Hollywood
North Hollywood, CA
02.2022 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Order Picker Operator
Home Depot North Hollywood
North Hollywood, CA
02.2022 - 11.2024
- Continuously updated knowledge of warehouse layout, enabling quick navigation and reduced time spent locating products.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Assisted in minimizing product damage by carefully handling items during the picking process.
- Increased customer satisfaction with accurate, on-time deliveries through efficient order processing and packaging procedures.
Reach Truck Operator
Home Depot North Hollywood
North Hollywood, CA
02.2022 - 11.2024
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted with training new employees on reach truck operation and best practices in warehouse settings.
- Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
- Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
Training Assistant/Coach in Training
Santa Monica College Athletic Department
Santa Monica, CA
02.2016 - 07.2016
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
Volunteer
Los Angeles Neighborhood Land Trust
Los Angeles, CA
01.2015 - 07.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Automotive Mechanic
R&R Auto Electric
Los Angeles, CA
01.2012 - 12.2012
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
Student Painter
Cal Arts Community Arts Partnership (CAP)
Los Angeles, CA
03.2011 - 04.2011
- Continuously improved skills by attending training workshops on new painting techniques, products, and tools.
- Increased client referrals through exceptional attention to detail and outstanding customer service skills.
- Demonstrated versatility by completing both interior and exterior painting projects in residential, commercial, and industrial settings.
- Fostered long-lasting relationships with repeat customers through consistent high-quality workmanship combined with excellent communication skills.
Auto Glass Installer
CB Auto Glass
Los Angeles, CA
01.2008 - 06.2009
- Improved overall productivity by maintaining an organized workspace and efficiently managing daily tasks.
- Managed inventory levels effectively, reducing waste and minimizing downtime due to lack of supplies.
- Enhanced customer satisfaction by efficiently installing and repairing auto glass with attention to detail.
- Reduced repeat service requests by ensuring proper auto glass installation and addressing any concerns prior to job completion.
Stage Hands
Fremont High School
Los Angeles, CA
04.2009 - 04.2009
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
Education
No Degree -
Santa Monica College
Santa Monica, CA12-2016
High School Diploma -
John Hope High School
Los Angeles, CA05-2010
Skills
- Cash handling
- Customer interaction
- Team leadership
- Conflict resolution
- Inventory management
- Sales techniques
- Staff training
- Product knowledge
- POS systems
- Team coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight & Receiving
Home Depot North Hollywood
02.2022 - 11.2024
Order Picker Operator
Home Depot North Hollywood
02.2022 - 11.2024
Reach Truck Operator
Home Depot North Hollywood
02.2022 - 11.2024
Tollbooth/Cashier Team Lead
Universal Studios Hollywood
03.2016 - Current
Training Assistant/Coach in Training
Santa Monica College Athletic Department
02.2016 - 07.2016
Parking Lot Attendant
Universal Studios Hollywood
09.2015 - Current
Volunteer
Los Angeles Neighborhood Land Trust
01.2015 - 07.2015
Automotive Mechanic
R&R Auto Electric
01.2012 - 12.2012
Student Painter
Cal Arts Community Arts Partnership (CAP)
03.2011 - 04.2011
Stage Hands
Fremont High School
04.2009 - 04.2009
Auto Glass Installer
CB Auto Glass
01.2008 - 06.2009
No Degree -
Santa Monica College
High School Diploma -
John Hope High School