Rodrigo Rodriguez
San Mateo,CA
Summary
Hello, My name is Rodrigo a few things about me are that, I’m very passionate about wanting to be in law enforcement. I have a strong academic understanding of the criminal justice system. My role as an Asset protection captain provides me with knowledgeable experience in investigating and preventing theft, My desire to transition and bring my academic knowledge and my hands on experience positions me well in a law enforcement career.
Overview
2
2
years of professional experience
Work History
Asset Protection Leader
Macy’s
San Mateo, CA
05.2023 - Current
- Implemented CCTV systems and access control measures, enhancing the overall security posture of the organization.
- Evaluated existing policies and procedures for effectiveness in safeguarding company assets while making necessary revisions based on industry best practices.
- Managed relationships with external vendors, negotiating contracts for security services and equipment to improve overall asset protection efforts.
- Conducted regular physical security inspections of facilities, identifying potential vulnerabilities and recommending appropriate remediation measures.
- Investigated incidents of theft, fraud, or suspicious activity, gathering evidence and working closely with law enforcement to resolve cases effectively.
Customer Service Representative
Macys
San Mateo, CA
04.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate Degree In Criminal Justice - Criminal Justice
College of San Mateo
San Mateo High School Diploma -
Hillsdale High School
San Mateo, CA05.2023
Skills
- Surveillance techniques
- Loss prevention strategies
- Critical Thinking
- Conflict Resolution
- Staff Training
- Problem Solving
- Working together
- Multi-tasker
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Leader
Macy’s
05.2023 - Current
Customer Service Representative
Macys
04.2022 - 05.2023
Associate Degree In Criminal Justice - Criminal Justice
College of San Mateo
High School Diploma -
Hillsdale High School