Rodrigo Selbmann Berger Tome
San Diego,CA
Summary
Love working with people, very communicative, and great with customer relationships.
Great network / relationship with potential clients in South America.
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel, working with clients pursuing unique vacation adventures.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Master Coach / New Projects
Mauna Endurance
08.2022 - Current
- * Relationship with this company is 100% remote, and use about an hour per day dedicated to it.
- Expertise as Sports Science specialist helping a good number of athletes to plan, train, and execute endurance sports events.
- Offered constructive feedback to clients to help them reach their goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Created and implemented innovative strategies to engage clients in their athletic journey.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Coordinated special events such as pre-season tryouts, training camps, and special workshops to support team goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Coordinated new marketing projects with all partners the company have partnerships.
Travel Expert / Tour Guide
7sherpas
04.2015 - Current
- *Relationship with this agency still as a freelancer.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach their destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels, and restaurants to increase services offered.
- Collaborated with colleagues to create and promote special travel packages.
- Updated and maintained customer databases to increase customer retention.
- Conducted market research to investigate potential new travel destinations.
Travel Expert / Bike Tour Guide
Special Trip Viagens
01.2012 - 12.2014
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to create and promote special travel packages.
- Helped to create unforgettable experiences.
- Led a good number of tours in France and Italy.
Education
Master of Science - Sports Training
ICS - Instituto De Ciencias E Saude
Sao Paulo, Brazil12.2007
No Degree - English Education
Stanton School of English
London, England08.2006
Bachelor of Science - Sports Science
FMU - Faculdades Metropolitanas Unidas
Sao Paulo, Brazil12.2004
Skills
- Hotel Booking
- Special Needs Clients
- Customer Needs Assessments
- Customer Satisfaction
- Global Destinations
- Travel Knowledge
- Reservation Management
- Ground Transportation Planning
- Client Relations
- Logistics Support
- English Fluency
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Master Coach / New Projects
Mauna Endurance
08.2022 - Current
Travel Expert / Tour Guide
7sherpas
04.2015 - Current
Travel Expert / Bike Tour Guide
Special Trip Viagens
01.2012 - 12.2014
Master of Science - Sports Training
ICS - Instituto De Ciencias E Saude
No Degree - English Education
Stanton School of English
Bachelor of Science - Sports Science
FMU - Faculdades Metropolitanas Unidas
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