RODRIGO VELASCO
Fontana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department goals. Hardworking and passionate job seeker eager to secure entry-level Deputy Sheriff position. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, superior communication skills and excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Damage Field Appraiser
State Farm
04.2017 - Current
- Increased accuracy in damage assessments by conducting thorough field appraisals and utilizing advanced technologies.
- Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
- Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.
- Improved appraisal efficiency by implementing standardized procedures and documentation methods.
- Mitigated potential fraud cases through diligent investigation of auto damage claims.
- Educated policyholders on the claims process, providing clear explanations of coverage and repair options.
- Streamlined communication between insurance adjusters and repair facilities, resulting in expedited claim resolution.
- Assisted in the development of training materials for new appraisers, promoting consistency across the team.
- Maintained up-to-date knowledge of industry trends, vehicle technology advancements, and repair techniques to provide accurate appraisals consistently.
- Developed strong relationships with local repair facilities, fostering a collaborative environment for addressing complex claims situations.
- Managed a high volume of assignments efficiently by prioritizing tasks and utilizing effective time management strategies.
- Contributed to team performance goals by consistently meeting or exceeding individual productivity targets for field appraisals.
- Supported continuous improvement initiatives within the organization by participating in process evaluations and offering constructive feedback on best practices.
- Served as a mentor to newer team members, sharing expertise on appraisal methods and company procedures.
- Improved overall claim handling efficiency by proactively addressing potential obstacles and identifying areas for process improvement.
- Demonstrated adaptability and resilience in the face of challenging field conditions or unexpected changes to assignments, ensuring timely completion of work responsibilities.
Education
Theodore Roosevelt Senior High School
Los Angeles, CASkills
- Technical report writing
- Teamwork orientation
- Integrity and ethics
- Interpersonal Skills
- Communication Expertise
- Detail-oriented approach
- Professionalism Attitude
Certification
I-CAR Platinum Certification
Languages
Spanish
Native or Bilingual
Volunteer
Children's Burn Foundation
Timeline
Auto Damage Field Appraiser
State Farm
04.2017 - Current
Theodore Roosevelt Senior High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Jaison QuijanoJaison Quijano
Feature Analysis Database at Sorenson EngineeringFeature Analysis Database at Sorenson Engineering