Rodrigue Jean
Customer Service
Brooklyn,NY
Summary
Results-oriented customer service representative dedicated to exceeding customer
expectations and driving positive outcomes through exceptional communication skills,
efficient problem-solving, and a strong focus on customer satisfaction. Continuously seeking
opportunities to improve processes and streamline operations to enhance the customer experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Client Services Liaison
Bank Of New York Mellon
1 2022 - Current
- Coordinated and managed all aspects of client events, including seminars, conferences, and networking events
- Served as the main point of contact for clients regarding event inquiries, registrations, and logistics
- Escorting clients to floor/meetings
- Anticipate guests needs in order to accommodate them and provide exceptional guest experience.
Kitchen Service Attendant
Kings County Hospital
06.2020 - 07.2021
- Efficiently met the dietary needs of patients, staff, and visitors
- Managed inventory by receiving and storing food supplies, monitoring stock levels, and rotating perishable items to ensure freshness
- Maintained a clean and hygienic environment in the kitchen.
Customer Service Rep
Amazon
01.2018 - 02.2020
- Provided comprehensive support to customers, drivers, shippers, and delivery partners, ensuring smooth operations and timely deliveries
- Played a pivotal role in confirming critical delivery details, effectively mitigating potential delays and optimizing efficiency in the supply chain process
- Demonstrated adept problem-solving abilities by promptly addressing and resolving issues raised by customers, contributing to enhanced customer satisfaction and loyalty.
Education
Associate of Arts - Sociology
Borough of Manhattan Community College
199 Chambers Street 08.2017 - 05.2019
Skills
Time - Management
Problem-solving
Communication
Adaptability
Listening
Creative-Thinking
Multitasking
Professionalism
Analytical Skills
Relationship Building
Timeline
Kitchen Service Attendant
Kings County Hospital
06.2020 - 07.2021
Customer Service Rep
Amazon
01.2018 - 02.2020
Associate of Arts - Sociology
Borough of Manhattan Community College
08.2017 - 05.2019
Client Services Liaison
Bank Of New York Mellon
1 2022 - Current
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