ROEBERT CASWELL
Dearborn
Summary
Results-oriented professional with 18 years of experience in operations and logistics. Proven track record in team leadership, performance management, and optimizing service delivery. Committed to enhancing customer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Manager /Transportation Dispatcher
Westland Car Care Towing
Westland, MI
08.2008 - Current
- Directed daily operations to ensure timely and efficient towing services.
- Implemented training programs for staff to enhance service quality and safety standards.
- Coordinated logistics for vehicle recovery and transportation, optimizing routes for efficiency.
- Monitored team performance, providing constructive feedback to improve productivity.
- Developed strategic partnerships with local businesses to expand service offerings and customer base.
- Analyzed operational processes, identifying areas for improvement and cost reduction strategies.
- Led crisis management initiatives to address emergency towing situations effectively.
- Fostered a positive work environment, promoting teamwork and employee engagement across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Account Manager
Coca Cola Enterprises
Highland Park, MI
06.2006 - 02.2008
- Developed and maintained client relationships to drive customer satisfaction and retention.
- Executed strategic account plans to achieve revenue growth and market share objectives.
- Coordinated cross-functional teams to ensure timely delivery of services and products to clients.
- Analyzed market trends and client feedback to inform product development and marketing strategies.
- Mentored junior account managers on best practices for client engagement and relationship building.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Senior Dispatcher
Coca Cola Enterprises
Madison Heights, MI
02.2002 - 06.2006
- Oversaw daily dispatch operations to ensure timely delivery of products.
- Coordinated logistics for optimal route planning and resource allocation.
- Mentored junior dispatchers in operational procedures and best practices.
- Implemented process improvements that enhanced efficiency and reduced delays.
- Managed communication between drivers, warehouse staff, and management teams.
- Analyzed dispatch data to identify trends and optimize scheduling processes.
- Developed strategic initiatives to enhance service quality and customer satisfaction.
- Trained new hires on software systems and compliance protocols for dispatching tasks.
Driver/Manager
Tinys Trucking
Novi Mi
07.1998 - 02.2002
- Oversaw daily operations for fleet management and driver scheduling.
- Enhanced driver performance through regular training and feedback sessions.
- Implemented safety protocols that improved compliance and reduced incidents.
- Coordinated logistics to optimize delivery routes, reducing fuel costs.
- Developed strategic initiatives to improve retention and satisfaction among drivers.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with manufacturing and supply chain management.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Education
No Degree - Business Administration And Management
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Fordson High School
Dearborn, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Operations management
- Performance management
Timeline
Manager /Transportation Dispatcher
Westland Car Care Towing
08.2008 - Current
Account Manager
Coca Cola Enterprises
06.2006 - 02.2008
Senior Dispatcher
Coca Cola Enterprises
02.2002 - 06.2006
Driver/Manager
Tinys Trucking
07.1998 - 02.2002
No Degree - Business Administration And Management
Washtenaw Community College
High School Diploma -
Fordson High School