Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rogelia Camarena

Norman,OK

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Archon Resources
Norman, OK
11.2023 - 01.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Sales Associate

Nike Factory Outlet
Oklahoma City, OK
12.2022 - 08.2023
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

Sherwin-Williams Paint Store
Norman, OK
09.2020 - 05.2022
  • Assisted customers with product selection, sizing and styling.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

Some College (No Degree) - Psychology

University of Oklahoma
Norman, OK

Skills

  • Account Updating
  • Report Generation
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Archon Resources
11.2023 - 01.2024

Sales Associate

Nike Factory Outlet
12.2022 - 08.2023

Sales Associate

Sherwin-Williams Paint Store
09.2020 - 05.2022

Some College (No Degree) - Psychology

University of Oklahoma
Rogelia Camarena