Rogelio Garza
Fort Worth,TX
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
9
9
years of professional experience
Work History
Custome Service Associate
Pep Boys
Fort Worth, TX
07.2022 - 08.2023
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Responded to customer inquiries via phone, email and chat.
Dispatcher
Texas Towing
01.2021 - 04.2021
- Provided customer service support for customers with questions or technical issues.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Greeted callers and identified their needs quickly and accurately.
Sales Associate
Advanced Auto Parts
Fort Worth, TX
02.2018 - 09.2020
- Answered phone helped customers get parts needed for car or trucks ect.
- Also worked with mechanics get parts needed for car trucks ect.
Sales Associate
All Storage
Fort Worth, TX
05.2016 - 07.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Oreilly Auto Pats
Fort Worth, TX
07.2014 - 07.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Small Engine Mechanics And Repair Technology
ATI Career Training Center - Albuquerque
North Richland Hills, TX05-2011
High School Diploma -
Success High School
Fort Worth, TX05-2004
Skills
- MS Office proficiency
- Point of sale systems
- Clerical Support
- Inbound and Outbound Calling
- Spanish speaking
- Customer Support
Timeline
Custome Service Associate
Pep Boys
07.2022 - 08.2023
Dispatcher
Texas Towing
01.2021 - 04.2021
Sales Associate
Advanced Auto Parts
02.2018 - 09.2020
Sales Associate
All Storage
05.2016 - 07.2017
Sales Associate
Oreilly Auto Pats
07.2014 - 07.2017
Small Engine Mechanics And Repair Technology
ATI Career Training Center - Albuquerque
High School Diploma -
Success High School
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