Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Hi, I’m
ROGELIO GUZMAN
CDMX,CDMX
Summary
Overview
7
years of professional experience
1
Certificate
Work History
Technip Energies Ensenada , Baja California
Travel Specialist
04.2023 - Current
Job overview
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
- Organized travel itineraries and coordinated all related arrangements, including transportation, accommodations, car rentals, and sightseeing activities.
- Researched airfare rates to find the most cost-effective flights for customers.
- Monitored flight schedules to identify changes or delays that may affect employees plans.
- Developed relationships with hotels and airlines to ensure best pricing for the company
- Compiled reports on customer feedback in order to identify areas of improvement in services provided.
- Reviewed booking confirmations from suppliers before sending them out to employees.
- Planned travel arrangements for 200 executives and staff.
BCD Meetings and EventsMéxico, México
Travel Team Leader
03.2017 - 01.2023
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
Education
UNITECMexico
BBA from Finance
12-2012
University Overview
UNITECMexico
BBA from Tourism Management
12-2003
University Overview
Skills
- Flight Arrangement
- Negotiating Rates
- Travel Arrangements
- Assisting Customers
- Travel Planning
- Client Networking
Certification
- IATA FUAVV
Languages
English
Professional
Timeline
Travel Specialist
Technip Energies
04.2023 - Current
Travel Team Leader
BCD Meetings and Events
03.2017 - 01.2023
UNITEC
BBA from Finance
UNITEC
BBA from Tourism Management
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