ROGER ECHAVARRIA
The Bronx
Summary
Resourceful and dedicated professional with a demonstrated commitment to teamwork and communication. Strong organizational abilities, excellent ability to work under pressure, and proven success managing multiple projects simultaneously.
Overview
10
10
years of professional experience
Work History
Sales Associate
Urban Outfitters
New York
10.2021 - Current
- Started as a seasonal hire and worked up to a full-time permanent staff member within 3 months. Exhibited drive, willingness to learn and adapt, and attention to detail in a variety of positions, ranging from cashier, stylist, and inventory associate.
- Worked to process all web-based orders. Contributed to completion of omni order fulfillment processes by demonstrating thorough knowledge of inventory, standardized clothes, and shipment process to provide customers across America their orders.
- Adhered to store's safety standards, inventory accuracy, reduction of product loss, and upheld all company policy and procedures to support the profitability of the store.
- Handled all cash transactions on POS system and maintained a register with a monetary range of $200 - $2500 with a 0% error rate.
- Increased customer return rates by providing excellent customer service at all times via a variety of platforms ranging from web, phone, and in-person.
- Maintains Urban Outfitters' visual and operational standards. Worked to keep the fitting room organized by collaborating with the team in order to run clothing to their place in an efficient and timely manner.
Graphic Designer
Freelance
New York
09.2016 - Current
- Oversaw all aspects of visual design and development, and offered design solutions when necessary. Presented options to clients based on the style, needs, desires, and budgets. Brought forth creativity and innovation resulting in client satisfaction.
Sales Associate
COS
Manhattan
05.2024 - 11.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Educated customers about promotions, sales, and store policies to drive engagement.
- Assisted customers in selecting products and provided personalized recommendations.
Team Member - Style Department
Target
New York
10.2019 - 03.2020
- Provided superior customer service to clients by addressing all questions and concerns. Started the workday by zoning, collecting re-shop, and then doing 'push'. Maintained up-to-date knowledge of all retail promotions. Implemented and maintained visual merchandising specific to corporate standards. Adapted easily to the fast-paced work environment. Demonstrated expertise with an RFID gun for style inventory.
- Worked well with team members in order to reach our daily sales goals.
- Achieved high customer satisfaction rates by providing optimal customer service.
Tutor
Read Alliance
New York
01.2018 - 03.2018
- Used reading comprehension exercises to help students improve their literacy and writing skills. Provided helpful teaching supports to students unable to attend school. Communicated and collaborated with senior staff. Facilitated meaningful learning experiences on a daily basis.
- Provided academic support to over 20 students, ages 7-9, who were at risk of not advancing to the next grade level.
- Used M.O.Y System (My Turn, Our Turn, Your Turn) in order to help students pronounce any unfamiliar words before moving forward.
Education
High School Diploma - Graphic Design and Photography
Alfred E. Smith CTE High School
New York, NY06-2019
CTE Diploma -
Graphic Design
New York, NY06-2019
Certificate of Achievement -
NYU Aspire Program
New York, NY06-2018
Skills
- POS
- Inventory Management
- Adobe Photoshop
- Adobe Illustrator
- Photo Editing
- Graphic Design
- Photography
- Leadership
- Google Suite
- Collaboration & Teamwork
- Microsoft Office
- Communication Skills
- Ability to Work Under Pressure
- Customer Service
- Time Management
- Adaptability
- Active Listening
- Good work ethic
- Complex Problem Solving
- Positive Attitude
- Patience
Awards
- National Honor Society, 09/01/16, 06/01/19, Vice President of National Honor Society at Alfred E. Smith CTE High School.
- NYU Aspire Program Certificate of Achievement, 09/01/17, 06/01/18, A two-year college mentoring program.
- Certified Graphic Designer, 06/01/19, With a Career and Technical Education (CTE) Diploma.
Languages
- Spanish; Castilian
- English
- Spanish; Castilian
Details
New York, NY, 1 (929) 309 - 5077
Timeline
Sales Associate
COS
05.2024 - 11.2024
Sales Associate
Urban Outfitters
10.2021 - Current
Team Member - Style Department
Target
10.2019 - 03.2020
Tutor
Read Alliance
01.2018 - 03.2018
Graphic Designer
Freelance
09.2016 - Current
High School Diploma - Graphic Design and Photography
Alfred E. Smith CTE High School
CTE Diploma -
Graphic Design
Certificate of Achievement -
NYU Aspire Program