Dedicated IT Technician with a strong background in desktop technical support, hardware installation, and classroom management. Proven ability to enhance learning experiences and mentor junior technicians.
Work History
IT Technician
13 Years 11 Months
Poteet ISD | 07.2012 - Current
Diagnosed and resolved hardware and software issues for diverse user environments.
Provided technical support to faculty and staff, ensuring minimal disruption during classes.
Configured and installed classroom technology systems, enhancing learning experiences.
Conducted regular maintenance on IT equipment to ensure optimal performance and reliability.
Mentored junior technicians, promoting knowledge sharing and skill development within the team.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Education
Bachelor of Arts - History
The University of Texas At San Antonio | San Antonio, TX | 05-2026