Roger Mullins
Regional Operations Manager
Spring,TX
Summary
Skilled, experienced, and accomplished Operations Manager with an extensive background in sales and production. Proven ability to enhance productivity and increasing revenue with outstanding results and a consistent record of reducing operating costs.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Regional Operations Manager
Leaf Home (Enhancements Vertical)
Houston, TX
04.2021 - Current
- Manage and monitor daily direct reports (35) for sales and operations managers for performance, closing percentages, job pipeline, revenue, and goals while reviewing new policies and procedures for product advancement and solidifying relationships to create a positive team atmosphere.
- Daily communication with supervisor (VP Operations) updating day-to-day activities for nine locations in Texas, Ohio , Illinois and Florida.
- Maintain the highest levels for customer service Resolve and settle all escalated disputes as required to achieve compliance and final payment.
- Travel to multiple locations each month to assess and promote or terminate if necessary conducting meetings and overseeing each location as necessary.
Regional Operations Manager
Leaf Home (LeafFilter Vertical)
Greensboro, NC
09.2020 - 04.2021
- Managed (30) Direct Reports for Sales to ensure flow of business metrics were being attained daily with the amount of assigned leads and projected sales along with assisting all field associates to finalize all new orders with necessary pricing per company standard.
- Led weekly meetings with local staff to motivate and assess key metrics to utilize and reward team members to create a positive environment.
- Partner with Supervisor (VP Operations) on identifying systemic areas of concern and proposed ideas to address gap.
- Sales revenue increased 5 percent above projections during tenure by implementing policy for any discounted project must have 3-5 possible referrals (no exceptions).
- Promoted to Regional Operations Manager after 7 months.
Operations Manager
Home Depot Interiors
Atlanta, GA
01.2013 - 09.2020
- Assisted in recruiting, hiring and training of team members for sales and production and maintained corporate requirements for monthly goals with management staff (78) in bath and flooring division for 39 Home Depot stores.
- Coach and developed sales goals with meetings and ride alongs to better drive KPI sales and increase production.
- Implemented mandatory policy for new sales to be measured within 3 days to drive more efficient cycle times.
- Updated and resolved incidents involving concerned customers quickly and efficiently to maintain a voice of customer (VOC) rating increase from 3.7 to 4.5 and captured the Service Star Award for Best VOC Office twice.
- Spearheaded new product knowledge and processes to improve efficiency and optimize operations.
General Manager
Home Depot Interiors
Fort Myers, FL
01.2011 - 01.2013
- Manage daily activities with (25) direct reports to attain sales volume, project installations and service requirements.
- Hired, trained, and terminated (if necessary) team members in sales and production to achieve high productivity and performance metrics as required for 9 Home Depot locations.
- Conducted all policies and procedures per HR policy to ensure compliance within organization.
- Coordinated policies for timely arrivals and monitoring of all personnel with accountability tracking calls as needed to promote and achieve more sales and installs to drive a reduction in canceled jobs and reschedules.
District Supervisor
Sears Home Improvement Products
Houston, TX
07.2003 - 12.2010
- Responsible for achieving necessary metrics in sales and installations for projects in Houston, Lake Charles and Shreveport.
- Managed and monitored (25) direct reports and maximized efficiency and accountability with personnel to gain necessary results as required.
- Actively engaged through coaching and utilizing CRM software to drive better proficiency and efficiency within sales and production divisions.
Production Manager
Sears Home Improvement Products
Memphis, TN
01.2000 - 04.2003
- Managed (30) crews and (5) direct reports for location radius in Tennessee, Arkansas, and Mississippi.
- Coordinated and assisted with all projects to attain required timeline for ordering and scheduling jobs and monitored all issuance of materials and contractor payouts per company standard.
- Conducted in process inspections to ensure company policy was followed and assisted with field training.
- Responsible for maintaining safety guidelines for OSHA requirements and conducting meetings and vehicle inspections quarterly.
Assistant Production Manager/Service Technician
Sears Home Improvement Products
San Antonio, TX
05.1998 - 12.1999
- Responsible for measuring, ordering, scheduling and maintaining low service counts for all exterior products.
- Paid subcontractors daily as required to achieve daily forecast numbers while monitoring completions were done properly..
- Responsible for all customer inquiries by answering quickly and professionally to increase customer satisfaction and reduce service counts. .
Education
Associate Degree - Business
University of Montevallo
Montevallo, AL 08.1982 - 06.1984
Skills
Sales and Installation Tracking via CRM Software
Customer Service ManagementBudgetingSAPIn Home SalesStrategic planning and execution
Staff training/development
Teambuilding
Cultural Awareness
Certification
OSHA 30 Exp11/2025
Timeline
Regional Operations Manager
Leaf Home (Enhancements Vertical)
04.2021 - Current
Regional Operations Manager
Leaf Home (LeafFilter Vertical)
09.2020 - 04.2021
Operations Manager
Home Depot Interiors
01.2013 - 09.2020
General Manager
Home Depot Interiors
01.2011 - 01.2013
District Supervisor
Sears Home Improvement Products
07.2003 - 12.2010
Production Manager
Sears Home Improvement Products
01.2000 - 04.2003
Assistant Production Manager/Service Technician
Sears Home Improvement Products
05.1998 - 12.1999
Associate Degree - Business
University of Montevallo
08.1982 - 06.1984