Summary
Overview
Work History
Education
Skills
Timeline
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Roger Neal Jr

Issaquah,WA

Summary

Dynamic professional with a proven track record in sales strategy and team leadership, notably at The Ruby Fashion Library. Excelled in enhancing customer care and achieving sales targets, leading to significant process improvements. Skilled in POS system operation and adept at fostering a culture of inclusion and high performance.

Overview

9
9
years of professional experience

Work History

Lead Sales Associate

The Ruby Fashion Library
Los Angeles, CA
11.2022 - 01.2025
  • Identified opportunities for process improvement and recommended changes as needed.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Engaged with clients to guarantee satisfaction by addressing their needs.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Replenished and arranged items to maintain appearance.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.

Assistant Audio Engineer

Wild Woods Media
Los Angeles, CA
01.2022 - 07.2022
  • Processed audio to meet quality standards and played and mixed music for Documentaries, and TV shows.
  • Reformatted audio, digital and video files for editing, remastering and transfer.
  • Operated control consoles to regulate volume levels and sound quality.
  • Created custom presets for hardware synthesizers and other musical instruments used in the studio environment.
  • Installed new software updates, plugins, sample libraries. as needed.
  • Utilized recording equipment to record music and speech.
  • Engineered recording sessions and produced musical soundtracks for artists within various genres.
  • Skilled in using Logic Pro X to create and edit professional-grade soundtracks, and enhance audio production flow.

Barista Shift Supervisor

Starbucks
Los Angeles, CA
03.2016 - 12.2021
  • Conducted regular staff meetings to share updates and gather feedback for improvements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Supervised daily operations, maintaining high standards of cleanliness and organization.
  • Delegated work to staff, setting priorities and goals.
  • Created a safe and inclusive third place for all customers and employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company programs.
  • Supported highest standards of conduct and service to support company reputation.

Education

High School Diploma -

Ramon C Cortines School Visual And Performing Arts
Los Angeles, CA
06-2014

Skills

  • Sales strategy
  • Sales target achievement
  • Customer care
  • POS system operation
  • Account management
  • Performance assessment
  • Tactful conflict resolution
  • Team leadership
  • Goal oriented
  • Flexible schedule

Timeline

Lead Sales Associate

The Ruby Fashion Library
11.2022 - 01.2025

Assistant Audio Engineer

Wild Woods Media
01.2022 - 07.2022

Barista Shift Supervisor

Starbucks
03.2016 - 12.2021

High School Diploma -

Ramon C Cortines School Visual And Performing Arts

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Roger Neal Jr