ROGER NOEL
Orlando,FL
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking worker considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
NDM Hospitality
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Security Officer
Gaylord Palms Resort & Convention Center
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
ATS/AGI aviation MCO Airport
Orlando FL
04.2022 - 10.2023
- Assists passengers with their baggage pick-up
- Assists passengers to resolve issues with their delayed, lost, or damaged items
- Utilizes computer software to track and catalog luggage
- Handles customer interaction with class in an efficient, effective, and professional manner.
Service Express Agent
NDM Hospitality - Kissimmee, FL
11.2021 - 12.2022
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Maintained user account data by initiating account access and establishing in database
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Allied Universal – Security - Orlando, FL
11.2020 - 10.2021
- Key Assist- If guest is lock outside of their room, I would be dispatched to the location to assist with the problem
- Patrol the area
- Assist with any emergency on property
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Westgate Vacation Villas Resorts - Kissimmee, Fl
06.2019 - 04.2020
- Key Assist- If guest is lock outside of their room, I would be dispatched to the location to assist with the problem
- Patrol the area
- Assist with any emergency on property.
Disney - Quick Service Food Beverage - Orlando, FL
10.2017 - 05.2019
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests
- Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use
- Promoted customer loyalty by efficiently handling food and service complaints
- Checked completed orders for accuracy and bagged meals for easy carrying.
Safety Officer
Marriott - Orlando, Fl
08.2018 - 11.2018
- Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups
- Developed safety policies and procedures to be used at medical facilities
- Inspected worksites, practices and gear for compliance with established safety standards
- Streamlined and directed occupational safety trend and current hazards analyses
- Identified and eliminated potential safety code deficits and addressed the adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections
- Inspected facilities to ensure adherence to fire, hazard and safety guidelines
- Conducted safety audits and investigated plant quality issues
- Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.
Construction Worker
LL&C - Orlando, FL
06.2017 - 08.2018
- Loaded and unloaded building materials used for construction
- Prepared and cleaned construction sites by removing debris
- Completed tear-down of existing structures and prepared for new construction
- Dug trenches, backfilled holes and compacted earth to prepare for new construction
- Erected and removed temporary structures such as wells and scaffolding to meet team needs
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Provided first class customer service to meet all deadlines with guaranteed satisfaction
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity
- Directed traffic away from hazardous locations, protecting team members and general public
- Provided accurate measurements and estimates for all projects
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
Sales Associate
Macys Inc - Orlando, FL
08.2015 - 04.2016
- Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction
- Followed latest market trends to help optimize seasonal buys and boost sales
- Maintained records related to sales, returns and inventory availability
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
- Prepared sales slips and sales contracts
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLHigh School Diploma -
Mavericks High School
Kissimmee, FL05.2016
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Account Management
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Team-Oriented and Cooperative
- Responding to Difficult Customers
Timeline
Front Desk Agent
NDM Hospitality
04.2024 - Current
Security Officer
Gaylord Palms Resort & Convention Center
10.2023 - Current
ATS/AGI aviation MCO Airport
Orlando FL
04.2022 - 10.2023
Service Express Agent
NDM Hospitality - Kissimmee, FL
11.2021 - 12.2022
Security Officer
Allied Universal – Security - Orlando, FL
11.2020 - 10.2021
Westgate Vacation Villas Resorts - Kissimmee, Fl
06.2019 - 04.2020
Safety Officer
Marriott - Orlando, Fl
08.2018 - 11.2018
Disney - Quick Service Food Beverage - Orlando, FL
10.2017 - 05.2019
Construction Worker
LL&C - Orlando, FL
06.2017 - 08.2018
Sales Associate
Macys Inc - Orlando, FL
08.2015 - 04.2016
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Mavericks High School
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