Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Roger Pierce

Roger Pierce

Ravenna,OH

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure a adverstising and marketing position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
3
3

Certifications

Work History

Retail Service Specialist

United States Navy, USN
11.2015 - Current
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Monitored project performance to identify areas of improvement and make adjustments.

Firefighter

Garrettsville, Freedom, Nelson Fire Department
10.2012 - 07.2021
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Assisted in prevention of fires through public education programs.

Welder

MAC Trailer Manufacturing
01.2014 - 01.2015
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Fabricated shop parts directly from blueprints.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Dismantled and reshaped products to correct problems.
  • Applied knowledge of correct gasses and filler materials for use with different alloys.

Education

High School Diploma -

James A Garfield High School
Garrettsville, OH
06.2014

Welding Certificate - Welding

Maplewood Career Center
Ravenna, OH
06.2014

Skills

  • Inventory Control Processes
  • Employee Performance Evaluations
  • Modifications and Repairs
  • Complaint Resolution
  • Customer Service and Assistance
  • Skill Development
  • Effective Multitasking
  • Telephone Etiquette
  • Sales Reporting
  • Sales Activities
  • Good Communication Skills
  • Operational Efficiency
  • Team Training
  • Constructive Feedback
  • Lead Management
  • Accounting Records

Accomplishments

  • Collaborated with Folds of Honor in the development of charity races on iRacing. Raising funds for fallen family members.

Certification

  • Certified Welder, Maplewood Career Center - 2014
  • Certified Firefighter 1(expired), Tri-C Community College - 2014
  • Certified Firefighter 2(expired), Tri-C Community College - 2014-2015
  • Lean Six Sigma Green Belt - 2019
  • Lean Six Sigma Yellow Belt - 2023

Timeline

Retail Service Specialist

United States Navy, USN
11.2015 - Current

Welder

MAC Trailer Manufacturing
01.2014 - 01.2015

Firefighter

Garrettsville, Freedom, Nelson Fire Department
10.2012 - 07.2021

High School Diploma -

James A Garfield High School

Welding Certificate - Welding

Maplewood Career Center

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Roger Pierce