ROGER RODRIGUEZ
Boston,USA
Summary
Accomplished Senior Help Desk Technician and AV Technician, adept at issue resolution and multitasking, with a track record of enhancing user support at BSC Group. Expert in remote desktop and AV system installations, I excel in collaboration and inventory management, significantly improving customer satisfaction and operational efficiency. All Gaps in time are from completing more minor contracts and most of my time spent aboard in the Dominican Republic for most of 2024.
Knowledgeable [Desired Position] with solid background in providing IT solutions and managing projects. Proven ability to deliver high-quality results in system upgrades, software installations, and network security implementations. Demonstrated excellent problem-solving skills and effective communication abilities to ensure successful project outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Contractor
Various Contracts
Boston, MA
11.2024 - Current
- Managed user accounts and permissions within the Active Directory environment.
- Used Azure Active Directory and Windows Active Directory.
- Collaborated with IT teams to integrate Active Directory with other enterprise systems and applications.
- Assisted with computer rollouts and operating system upgrades.
- Completed multiple projects with various contracting companies.
Desktop Support
Matrix
Boston, MA
07.2024 - 10.2024
- Tested parts such as rollers, fusers, drums, toner cartridges for wear and tear and replaced when necessary.
- Conducted preventive maintenance of printers on a regular basis; cleaning inside components and checking connections.
- Configured printer settings according to customer specifications; ensuring that quality standards were met at all times.
- Assisted in the setup of new printers, including cabling and configuration of print queues.
Senior Help Desk Technician
BSC Group
South Boston, US
05.2020 - 07.2023
- Developed positive customer relationships through friendly greetings and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Updated knowledge base articles with the latest information about known issues and fixes.
- Utilized remote access tools to resolve technical issues quickly.
- Configured and tested new hardware and software.
AV Technician
Alexion Pharmaceuticals
Seaport District, US
11.2018 - 02.2019
- Assisted clients with the use of audio-visual equipment at live events and conferences.
- Tested newly installed audio-visual systems prior to use by clients.
- Employed best practices and safety protocols during equipment installations.
- Collaborated with production staff to deliver exceptional performances.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
I.T Contractor
Robert Half
Boston, MA
09.2017 - 06.2018
- Configured and installed hardware components such as PCs, laptops, printers, and peripherals.
- Deployed imaging solutions to set up multiple workstations quickly with identical configurations.
- Set up equipment for employee use, performed and ensured proper cables, operating systems, and appropriate software installation.
- Inspected equipment and read order sheets to prepare for delivery to users.
Education
Associate of Science - Information Technology
Cambridge College
MA01-2009
Skills
- Microsoft Office 365
- Active Directory/Azure Active Directory
- Zoom
- Jira Ticketing System
- Windows 7,8,10,11
- Android Support
- Adobe Creative Cloud
- Hardware Configuration
- PDQ Deploy
- FortiClient VPN
- Microsoft Intune
- ServiceNow
- Printer Configuration
- Able To Lift 50 Pounds
- SCCM
- IT asset management
- Business analysis
Certification
- CompTIA A+
- Zoom Course Certification Of Completion
Timeline
IT Contractor
Various Contracts
11.2024 - Current
Desktop Support
Matrix
07.2024 - 10.2024
Senior Help Desk Technician
BSC Group
05.2020 - 07.2023
AV Technician
Alexion Pharmaceuticals
11.2018 - 02.2019
I.T Contractor
Robert Half
09.2017 - 06.2018
Associate of Science - Information Technology
Cambridge College