Roger Russell
Aurora,CO
Summary
Dynamic professional with a proven track record at CCRM Fertility, excelling in patient experience and appointment scheduling. Leveraged active listening and telephone skills to enhance patient satisfaction and streamline processes, significantly reducing wait times. Recognized for building strong relationships and delivering exceptional service, contributing to overall operational success.
Overview
16
16
years of professional experience
Work History
Patient Experience Representative
CCRM Fertility
01.2022 - 06.2024
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Streamlined appointment scheduling process, resulting in reduced wait times for patients seeking care.
- Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
Sales Manager
Rockys Auto Sale LLC
01.2008 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
No Degree - Business
Metro State College
Denver, COHigh School Diploma -
Northglenn High School
Northglenn, CO06-1969
Skills
- Telephone skills
- Patient confidentiality
- Appointment scheduling
- Active listening
- Follow-up skills
- Professionalism and etiquette
Timeline
Patient Experience Representative
CCRM Fertility
01.2022 - 06.2024
Sales Manager
Rockys Auto Sale LLC
01.2008 - 01.2021
No Degree - Business
Metro State College
High School Diploma -
Northglenn High School
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