Summary
Overview
Work History
Education
Skills
Timeline
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Roger Salmon

Monticello,IL

Summary

Dynamic operations manager with a proven track record at Monticello Bowl & Lounge, enhancing customer satisfaction and streamlining processes. Skilled in business planning and inventory management, I fostered strong supplier relationships and improved profitability through effective financial practices. Adept at training teams, I cultivate a positive work environment that drives employee retention.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Owner/ Operator

Monticello Bowl & Lounge
06.2014 - 04.2025

Managed day-to-day business operations.

  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.

Maintenance Technician

GGP Marketplace Mall
08.2013 - 05.2015
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Installed new locks, door handles, and door closers.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.

Manager on Duty

Monticello Bowl & Lounge
05.2010 - 04.2013
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.

Maintenance Technician

GGP Marketplace Mall
03.2007 - 04.2010
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Developed and implemented strategies to improve maintenance processes.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
  • Improved machine efficiency, conducting regular diagnostics and repairs.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.

Warranty Repair Technician

Mercedes Homes LLC
08.2004 - 03.2007
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.

Fabrication Welder

K&M Mfg..
09.2000 - 08.2004
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
  • Maintained clean and organized work area to prevent workplace accidents.
  • Read and followed blueprints and weld diagrams.
  • Finished welding and fabrication projects using grinders.
  • Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
  • Used cutting torches to shape and cut metal for fabrication projects.
  • Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
  • Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
  • Contributed to the successful completion of large-scale projects by efficiently collaborating with multidisciplinary teams.

Fabrication Welder

Security Door & Hardware Co.
11.1997 - 07.2000
  • Collaborated with team members to streamline workflow and increase overall project efficiency.
  • Documented welding on specified work order.
  • Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
  • Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
  • Increased customer satisfaction with timely delivery of high-quality products that met or exceeded expectations.
  • Enhanced productivity by implementing efficient welding techniques and processes.
  • Reduced material waste for improved cost savings with precise fabrication measurements.

Fabrication Welder

Caterpillar Inc.
07.1996 - 05.1997
  • Completed complex projects on time by effectively prioritizing tasks and managing resources.
  • Expanded skill set by participating in ongoing professional development opportunities, including workshops and seminars.
  • Adapted quickly to new welding technologies and materials, keeping company at forefront of industry advancements.
  • Maintained welding equipment to optimal standards, minimizing downtime and maximizing productivity.
  • Enhanced project visual appeal, applying advanced finishing techniques for aesthetic welds.
  • Completed complex welding projects for critical infrastructure, ensuring strict adherence to project specifications and timelines.

Education

No Degree - Materials Technology

Eastern Illinois University
Charleston, IL
08-1992

GED -

Monticello High School
Monticello, IL
05-1988

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Operations oversight
  • Inventory management
  • Payroll processing
  • Strong work ethic
  • Dependable and reliable
  • Fabrication
  • Equipment operation

Timeline

Owner/ Operator

Monticello Bowl & Lounge
06.2014 - 04.2025

Maintenance Technician

GGP Marketplace Mall
08.2013 - 05.2015

Manager on Duty

Monticello Bowl & Lounge
05.2010 - 04.2013

Maintenance Technician

GGP Marketplace Mall
03.2007 - 04.2010

Warranty Repair Technician

Mercedes Homes LLC
08.2004 - 03.2007

Fabrication Welder

K&M Mfg..
09.2000 - 08.2004

Fabrication Welder

Security Door & Hardware Co.
11.1997 - 07.2000

Fabrication Welder

Caterpillar Inc.
07.1996 - 05.1997

No Degree - Materials Technology

Eastern Illinois University

GED -

Monticello High School
Roger Salmon