Roger Williams
Loma Linda,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Taylor Metal Products
Jurupa Valley, CA
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
Administrative Assistant
Kimco Staffing
Riverside, CA
01.2023 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Bartender
Mimi's Cafe
Moreno Valley, CA
01.2022 - 01.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05-2017
Associate of Arts -
Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Scheduling
- POS systems expert
- Spreadsheets
- Live chat support
- Logistics activities and coordination
- AR/AP
- Filing and data archiving
- Strong interpersonal skills
Timeline
Customer Service Representative
Taylor Metal Products
08.2023 - Current
Administrative Assistant
Kimco Staffing
01.2023 - 08.2024
Bartender
Mimi's Cafe
01.2022 - 01.2023
High School Diploma -
Cedar Hill High School
Associate of Arts -
Fashion Institute of Design & Merchandising
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