Roger D. Lloyd
Sevierville,TN
Summary
Dynamic retail operations manager with a proven track record at Goodwill Industries, enhancing staff performance through effective training and conflict resolution. Skilled in inventory management and customer service, I drive sales growth and foster team development, ensuring a safe and efficient shopping environment while implementing strategic initiatives for operational excellence.
Self-motivated Job Title brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
On Call Mgr and Janitorial
Goodwill Industries-knoxville
Knoxville, TN
06.2015 - Current
- Developed training materials to enhance staff performance and customer interactions.
- Facilitated communication between departments to enhance collaboration and project outcomes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Store Manager
Sevier Holdings.LLC
Sevierville, TN
02.2021 - 10.2024
- Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
- Developed staff training programs to enhance team performance and service quality.
- Implemented sales strategies, driving revenue growth through effective merchandising techniques.
- Monitored financial performance, analyzing sales data to identify trends and improve profitability.
- Collaborated with vendors to negotiate favorable terms and maintain product quality standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
My Mart 5
Sevierville, TN
03.2009 - 02.2021
- Led store initiatives to enhance operational efficiency and streamline processes across departments.
- Fostered a positive work environment, mentoring employees to promote professional development and retention.
- Managed compliance with company policies and industry regulations, ensuring a safe shopping experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
General Manager of Operations
Kwik Shop Truck Stop
Strawberry Plains, TN
01.2004 - 03.2009
- Oversaw daily operations to enhance efficiency and streamline workflows.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff, improving service quality and operational consistency.
- Coordinated vendor relationships, ensuring timely delivery of supplies and cost-effective purchasing.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Led cross-functional teams in executing safety initiatives, reducing workplace incidents significantly.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
No Degree - Tourism And Travel Management
A.C.T.Travel School
Pompano Beach, FLHigh School Diploma -
Unicoi County High School
Erwin, TN02-1985
Skills
Retail operations management
Retail store layouts
Fashion retail management
Retail Theft Prevention
Retail floor stocking
Retail staff management
Sales and retail experience
Retail management
Decision-making
Customer service
Team leadership
Staff training and development
Operations management
Customer relationship management (CRM)
Staff development
Performance management
Shift scheduling
Policy implementation
Conflict resolution
References
1-Johnny Lane......865-209-7848.........30 Years.......Goodwill Industries
2-Ted Surdyka.....865-712-8514............20 Years......Pilot
3-Christi Bell........865-228-5910............5 Years.........Bull fish Grill
Timeline
Store Manager
Sevier Holdings.LLC
02.2021 - 10.2024
On Call Mgr and Janitorial
Goodwill Industries-knoxville
06.2015 - Current
Store Manager
My Mart 5
03.2009 - 02.2021
General Manager of Operations
Kwik Shop Truck Stop
01.2004 - 03.2009
No Degree - Tourism And Travel Management
A.C.T.Travel School
High School Diploma -
Unicoi County High School