Roger M Kellermeyer
Orem,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
10.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Representative
Amana Refrigeration, Inc.
04.1981 - 09.1985
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Arts - Psychology
Missouri Southern State University
Joplin, MO05.1972
Skills
- Report Transcription
- Report Creation
- Retail Sales Customer Service
- Account Management
Timeline
Customer Service Representative
Maximus Federal Services
10.2021 - 08.2022
Sales Representative
Amana Refrigeration, Inc.
04.1981 - 09.1985
Bachelor of Arts - Psychology
Missouri Southern State University
Similar Profiles
Erik EnriquezErik Enriquez
Supervisor - Call Center at Maximus Federal ServicesSupervisor - Call Center at Maximus Federal Services
Idad De LeonIdad De Leon
Bilingual CSR at Maximus Federal ServicesBilingual CSR at Maximus Federal Services
Ashley WhiteAshley White
Admin III Correspondence at Maximus Federal ServicesAdmin III Correspondence at Maximus Federal Services
Jordan JohnsonJordan Johnson
Supervisor at Maximus Federal ServicesSupervisor at Maximus Federal Services
Abigail KimballAbigail Kimball
Caregiver at LaRae/Bert BroadbentCaregiver at LaRae/Bert Broadbent