Rohan Jackson
GEORGETOWN,TX
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Realtor.com
Austin, TX
06.2021 - Current
- Supported over 200 consumer questions and issues per day by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Technical Support Representative
Canon Information Technology Services
Chesapeake, VA
06.2016 - 05.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues.
Assistant Store Manager
Popeye's Restaurants
NEWPORT NEWS, VA - Virginia
11.2012 - 06.2016
- Coached 20 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ10.2018
Associate of Arts - General Studies
Central Texas College
Killeen, TX08.1999
Skills
- Highly Professional
- Interpersonal Skills
- Resolving Problems and Incidents
- Multitasking and Prioritization
- Active Listening
- Collaborative Team Player
- Conflict Resolution
- Problem Solving
- Positive and Upbeat
- Verbal and Written Communication
- Customer Needs Assessment
- Customer Communication and Empathy
Accomplishments
- 20 years military service retired
- Supervised team of 40 staff members.
Hobbies
Photography
Timeline
Customer Support Representative
Realtor.com
06.2021 - Current
Technical Support Representative
Canon Information Technology Services
06.2016 - 05.2019
Assistant Store Manager
Popeye's Restaurants
11.2012 - 06.2016
Bachelor of Science - Business
University of Phoenix
Associate of Arts - General Studies
Central Texas College
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