Rohan Ludford
Miami,FL
Summary
As a leader in hospitality management, the goal is to leverage my skills in team leadership, financial analysis, and customer satisfaction. Contributing to the growth of a successfully established organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Valet Parking Supervisor
Grand Beach Hotel Surfside
2024.05 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Built positive customer report for courteous, friendly and professional service.
- Monitored and documented guest traffic flow in valet lot.
- Located and retrieved vehicles quickly to minimize customer wait times.
Overnight Valet Manager
Hard Rock Café & Casino
2023.09 - 2024.05
- Trained service staff on latest policies and procedures.
- Evaluated employee performance in quarterly and annual reviews.
- Implemented strategies to enable team members to provide quality services to clients.
Assistant Manager
OceanBal Harbor
2021.03 - 2023.09
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Publix
2013.05 - 2021.03
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
General Studies -
Miramar High School
Miramar, FL04.2013
Skills
- Adaptability
- Attention to Detail
- Time Management
- Budget Planning
- Problem Solving
- Task Delegation
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Passionate about maintaining the highest levels of customer success and retention, while maintaining the integrity of the company.
Roles And Responsibilities
Supervision and evaluation of staff, organizing and coordinating operations, handling customer complaints, ensuring company procedures and policies are being upheld to the highest standard, preparing reports for senior management, maintaining budgets, training incoming employees, ensuring inventory is reported correctly.
References
Available upon request.
Timeline
Valet Parking Supervisor
Grand Beach Hotel Surfside
2024.05 - Current
Overnight Valet Manager
Hard Rock Café & Casino
2023.09 - 2024.05
Assistant Manager
OceanBal Harbor
2021.03 - 2023.09
Customer Service Representative
Publix
2013.05 - 2021.03
General Studies -
Miramar High School
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