Rohan Shirumalla
Cary,North Carolina
Summary
Proactive Sandwich Artist and Customer Service Representative with proven expertise in guest service, cash handling, and maintaining a clean workspace. Demonstrated success in resolving customer complaints, promoting specials, and managing high-stress situations. Bringing strong problem-solving skills, attention to detail, and a focus on customer satisfaction to advance career opportunities.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Subway
06.2023 - 07.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Customer Service Representative
Customer HD
01.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Management Information Systems
UNC Charlotte
Charlotte08.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Reliability and punctuality
- Cash handling proficiency
- Effective multi-tasking
- Customer Satisfaction Focus
- Attention to Detail
- Efficient Work Pace
- Cleaning and sanitization
- Equipment Cleaning
- Guest service
- Phone and Online Order Processing
Timeline
Sandwich Artist
Subway
06.2023 - 07.2024
Customer Service Representative
Customer HD
01.2021 - 05.2023
Bachelor of Science - Management Information Systems
UNC Charlotte