I have a passion for photography, Enjoy creating and following travel vlogs, Animal Care and Music, I enjoy cooking for friends and family gatherings, Interior Designing
ROJINA SHRESTHA
Monroe
Summary
Dynamic individual with hands on experience in Operation Management, known for adaptability, creativity and results oriented mindset. Committed to making meaningful contribution to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Panda Express
Springdale, OH Usa
01.2026 - 03.2026
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented process improvements, enhancing efficiency in food preparation and service delivery.
- Analyzed sales reports to identify trends and optimize inventory management strategies.
- Developed staff schedules to align with peak business hours, maximizing productivity.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Operations Team Leader
BS Mini Mart
Kathmandu, Nepal
02.2025 - 11.2025
- Managed daily operations to ensure efficient store functionality.
- Developed and implemented inventory management processes for optimal stock levels.
- Streamlined checkout processes, enhancing customer satisfaction and reducing wait times.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Factory Manager
Felt Mart Industries
Kathmandu Nepak
01.2024 - 02.2025
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Managed inventory control, optimizing stock levels to meet production demands effectively.
- Trained and mentored new staff on equipment operation and safety protocols to enhance team performance.
- Developed and maintained a safe working environment by enforcing strict safety policies and procedures.
- International customer interaction.
Operations Manager
Delhi Public School Biratnagar
Biratnagar, Nepal
11.2022 - 09.2023
- The responsibilities of Operation Manager include task like taking care of the funds, making sure that everything runs smoothly, ensuring discipline in the school, ensuring the safety of both the students and teachers.
Junior Assistant
Surya Airlines Pvt. Ltd
Biratnagar, Nepal
03.2017 - 11.2021
- Assisted in coordinating daily flight schedules and passenger information.
- Managed ticketing processes and customer inquiries with efficiency.
- Supported operational staff in ensuring compliance with safety regulations.
- Collaborated with team members to streamline check-in procedures.
Education
Master of Business - Marketing, Accounting/Financial Management
Tribhuvan University
Nepal12-2025
Bachelor in Business Studies - Marketing
AIMS College
Biratnagar, Nepal01-2020
Skills
- Team leadership
- Operations management
- Customer service skill
- Merchandising & Inventory management
- Multitasking skills & Quick Adaptability
- Technical and Computer Skills
- Customer service
Interests
Timeline
Assistant Manager
Panda Express
01.2026 - 03.2026
Operations Team Leader
BS Mini Mart
02.2025 - 11.2025
Factory Manager
Felt Mart Industries
01.2024 - 02.2025
Operations Manager
Delhi Public School Biratnagar
11.2022 - 09.2023
Junior Assistant
Surya Airlines Pvt. Ltd
03.2017 - 11.2021
Master of Business - Marketing, Accounting/Financial Management
Tribhuvan University
Bachelor in Business Studies - Marketing
AIMS College