Rokeba Wilson
Douglasville,GA
Summary
Accomplished Operations Manager with expertise in strategic planning and team building at Lineage Logistics LLC. Enhanced operational efficiency by streamlining processes and optimizing supply chain performance. Proven track record in staff management and training, driving cost reductions and compliance. Adept in inventory oversight, fostering a self-motivated and results-driven work environment.
Overview
15
15
years of professional experience
Work History
Operations Manager
Lineage Logistics LLC
02.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to ensure compliance with safety standards and regulations.
- Developed and implemented training programs for new employees, improving onboarding effectiveness.
- Analyzed supply chain performance metrics to identify areas for improvement and optimization.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
Supervisor
Lineage Logistics - Cold
11.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Performed annual evaluations and reviews for large staff of employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
HRO
Lineage Logistics - Cold
10.2016 - Current
- Managed product inventory using high reach scanning equipment, tracked progression through facility and recorded production data.
- Removed orders from storage, wrapped and staged for shipments.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Completed inventory cycle counts and documented information in reports.
- Communicated with floor managers to determine merchandise placement.
- Unloaded materials and goods at designated locations for best project availability.
Inventory Control Specialist
Lineage Logistics - Cold
07.2017 - 11.2018
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Completed physical inventory counts each month.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
IT Support Specialist
Vision One Communications
08.2010 - 04.2014
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
BBA - Business Management
Fresno State University
Fresno, CA04.1999
Skills
- Team Building
- Strategic planning
- Staff Management
- Project Management
- Training and mentoring
- Inventory oversight
- Self-Motivated
Timeline
Operations Manager
Lineage Logistics LLC
02.2025 - Current
Supervisor
Lineage Logistics - Cold
11.2018 - Current
Inventory Control Specialist
Lineage Logistics - Cold
07.2017 - 11.2018
HRO
Lineage Logistics - Cold
10.2016 - Current
IT Support Specialist
Vision One Communications
08.2010 - 04.2014
BBA - Business Management
Fresno State University