Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rokhsana Akther

Medford,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Part-Time Retail Associate

Primark
11.2022 - Current
  • Manage the efficient check-in/out process, ensuring a positive and swift fitting room experience
  • Apply strong communication skills to address customer inquiries, contributing to overall satisfaction
  • Worked closely with shop floor staff to optimize and streamline trying-on processes
  • Collaborate with the Returns team to organize and efficiently handle returned items.

Print & Marketing Associate/Cashier

Staples Print & Marketing Center
01.2022 - 06.2022
  • Administered customer service, ensuring a positive experience, and addressing inquiries
  • Guided 20+ customers on self-service printing options, including copy making, scanning, and faxing
  • Analyzed and assessed customer needs, offering appropriate solutions such as business cards, posters, and flyers
  • Orchestrated quality standards, ensuring customer satisfaction and efficient order processing
  • Utilized effective communication to advise customers on catalogs and provide detailed options for an improved ordering experience
  • Conducted thorough quality checks on various print service orders and updated systems to reflect order status, coordinating pick-up with customers.

Volunteer

Queens College Program/Experiential Learning
09.2018 - 08.2019
  • Showcased dedication to community improvement through significant contributions to the restoration of trails in New York City parks
  • Played an integral role in planning and coordinating events through active participation in team conferences, enhancing teamwork and organizational prowess
  • Demonstrated effective delegation of project assignments, tasks, and responsibilities, ensuring seamless project execution and team efficiency.

Volunteer

Modest Learning Center
06.2015 - 06.2017
  • Cultivated a positive learning environment by guiding and supervising engaging activities for students ranging from kindergarten to elementary grades
  • Maintained open and effective communication with parents and students, contributing to enhanced student success and academic support
  • Showcased innovative teaching methods by developing and implementing creative activities that significantly improved student performance.

Education

BA in Economics -

CUNY Hunter College
12.2023

Skills

  • Microsoft Office Suite (Proficient in Microsoft Word, PowerPoint, Access, Outlook, Google Docs)
  • Bangla (Native)
  • Hindi & Urdu (Advanced Verbal proficiency)
  • Engaging with Diverse Customers
  • Speech Clarity
  • Retail Store Operations
  • Adaptable and Flexible
  • Time Management

Timeline

Part-Time Retail Associate

Primark
11.2022 - Current

Print & Marketing Associate/Cashier

Staples Print & Marketing Center
01.2022 - 06.2022

Volunteer

Queens College Program/Experiential Learning
09.2018 - 08.2019

Volunteer

Modest Learning Center
06.2015 - 06.2017

BA in Economics -

CUNY Hunter College

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Rokhsana Akther