Rokia Sangare
Customer Service Associate At Wawa INC.
PHILADELPHIA,PA
Summary
Native born French speaker and Professional train Interpreter with aptitude for conveying emotion, style and content of French speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 2 years of experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proven to provide Interpretations quickly and accurately developed over 2 years of experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 2-year background maintaining customer satisfaction and contributing to company success.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
7
7
Languages
Work History
Medical Interpreter for Wellness Liaison CPMP
NSC
New Philadelphia, PA
08.2022 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Customer Service Associate,
Wawa Food Markets Inc,NSC
New Philadelphia, PA
07.2020 - Current
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
Education
ArabicLanguage - Read And Write Arabic Language
Ilminstitue
Online Education 07.2021 - Current
General Education Degree - Applied Mathematics
District 1199C
100 South Broad Street,Philadelphia PA 09.2018 - 12.2018
Medical Interpreter - 100-Hour Core Medical Interpreter Training
National Institute For Coordinated Health Care
Online Education From Penn State 08.2020 - 09.2020
Skills
Training development aptitude
undefinedCertification
[ Certification] Training - 100-Hour Core Medical Interpreter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Medical Interpreter for Wellness Liaison CPMP
NSC
08.2022 - Current
ArabicLanguage - Read And Write Arabic Language
Ilminstitue
07.2021 - Current
[ Certification] Training - 100-Hour Core Medical Interpreter
09-2020
Medical Interpreter - 100-Hour Core Medical Interpreter Training
National Institute For Coordinated Health Care
08.2020 - 09.2020
Customer Service Associate,
Wawa Food Markets Inc,NSC
07.2020 - Current
General Education Degree - Applied Mathematics
District 1199C
09.2018 - 12.2018
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