ROKSOLANA BUNHA
Glenview,IL
Summary
Hardworking Business and Administration major with (3.8 GPA) University of Illinois in Chicago graduate, with 4+ years of related work experience, aiming to leverage a proven knowledge of business communication, problem solving, organization and time management skills and experience in financial analysis, bookkeeping, marketing to fill accounting role at your company. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
CSR & Bookkeeping
Roza Insurance Agency, Inc
09.2024 - Current
- Maintaining accurate financial records
- Assistance with claims
- Managing accounts payable/receivable
- Contribution to customer retention efforts
- Managing renewals
- Managed high call/email volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Preparation of Workers Compensation/ General Liability audits
- Managing Endorsements
- Preparing insurance Quotes
- Client education
Sales Administrative Assistant
Willow Insurance Group
04.2023 - 09.2024
- Answer calls
- Schedule appointments or consultations
- File new insurance policies
- Perform data entry tasks
- Send certificates of insurance to customers
- Prospect for new clients
- Customize Programs
Customer Service Specialist
First Midwest Insurance Group
12.2022 - 04.2023
- Answered incoming call center questions about insurance policies and coverage
- Verified new customers coverage and presented policyholders with proof of insurance paperwork
- Stayed up-to-date on new marketing efforts to answer inquiries
- Handled complaints
Customer Service Agent
Benefit Insurance Agency
07.2020 - 12.2022
- Resolved service problems
- Documented customer requests
- Resolved customer complaints
- Assisted customers in completing Workers Compensation Audits
- Preparing and sending Certificates of Insurance
Education
Bachelors Degree - Business Administration
University of Illinois Chicago
Chicago, IL08.2025
Associates Degree - Business & Economics
Wilbur Wright College
Chicago, IL05.2023
Skills
- Teamwork
- Marketing & Sales
- Business Communication
- Research & Strategy
- Problem solving
- Organization and Time management
- Critical thinking
- Adaptability and Flexibility
- Financial analysis
- Computer proficiency
- Bookkeeping
Languages
English
Ukrainian
Polish
Russian
German
Timeline
CSR & Bookkeeping
Roza Insurance Agency, Inc
09.2024 - Current
Sales Administrative Assistant
Willow Insurance Group
04.2023 - 09.2024
Customer Service Specialist
First Midwest Insurance Group
12.2022 - 04.2023
Customer Service Agent
Benefit Insurance Agency
07.2020 - 12.2022
Bachelors Degree - Business Administration
University of Illinois Chicago
Associates Degree - Business & Economics
Wilbur Wright College
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