Roksolana ZELINSKA
Parma,OH
Summary
Experienced clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Organized Shipping Clerk offers 4-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
InterDesign
06.2018 - Current
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Maintained accurate inventory levels through regular cycle counts and updating warehouse management system accordingly.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stock outs that could impact customer satisfaction.
- Mentored new team members on shipping and receiving protocols, fostering collaborative work environment focused on achieving common objectives.
- Reviewed order data to verify transactions and shipping dates.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Customer Service Representatives
Score Marketing
01.2018 - 05.2018
- Sign customers up for marketing lists and inform of upcoming promotions or customer events
- Answer customer telephone calls regarding existing accounts
- Consult customers on options for service and coverage
- Upgrade service and offer additional service packages or options.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed approximately 25 incoming calls, emails per day from customers.
Cashier
International Food and Deli
01.2013 - 01.2018
- Customer Service, produce sales activity, Develop high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers providing excellent sales service
- Assist customers purchasing products ensuring sales and establishing rapport for future business.
Education
Associate of Arts - Paralegal Studies
University of Akron
Akron, OH08.2024
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2015
Skills
- Fluent in Ukrainian, Russian- speak, read, write and Comprehend
- Personable Customer Support with proven interpersonal abilities working in retail, financial, and entertainment industries Excellent customer service, documentation processing, store operations and supervision Dedicated Customer service Representative motivated to maintain satisfaction and contribute to company success Strong spoken and written communication
- Invoice reconciliation
- Punctual and Reliable
- US Driver's License
- Relationship Building
- Shipping and receiving
- Microsoft Office Suite
- Shipping Documentation
- Warehouse Software Systems
- Freight Labeling
- Delivery Scheduling
Associations
- Cuyahoga Community College- President of International Club
- Cuyahoga Community College- Member of the Peace of Alliance Club
- Cuyahoga Community College-Member of the Student Government
- Volunteer in 1-2-3-Read- Parma Library
Certification
Legal Studies
Timeline
Shipping and Receiving Clerk
InterDesign
06.2018 - Current
Customer Service Representatives
Score Marketing
01.2018 - 05.2018
Cashier
International Food and Deli
01.2013 - 01.2018
Associate of Arts - Paralegal Studies
University of Akron
High School Diploma -
Valley Forge High School
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