Roland Ayala
San Antonio,TX
Summary
Dynamic administrative professional with a proven track record at SeaWorld of Texas, excelling in employee relations management, training development, all while remaining revenue focused. Successfully built high-performing teams and implemented effective training programs, enhancing operational efficiency and reducing turnover. Proficient in HRIS and Microsoft applications, fostering a culture of continuous improvement and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Seaworld of Texas
07.2024 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Served as a resource and guidance advisor to senior leadership to follow state and federal law and company policy when administering any form of progressive discipline.
- Oversaw the complete takeover of department scheduling, meeting prior year fiscal goals.
- Handled administrative tasks, such as providing corrective actions to ambassadors, from creation to completion.
- Developed internal relationships with all departments to maximize the effectiveness of my role.
Department Trainer
Seaworld of Texas
03.2024 - 07.2024
- Supported and helped facilitate organizational growth by developing employee training plans.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Supported and coached employees as part of successful training initiatives.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
- Developed and implemented successful onboarding program.
Culinary Supervisor
Seaworld of Texas
04.2021 - 03.2024
- Efficiently executed lesson plans provided by administrators to students/trainees in a classroom setting.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Contributed to reductions in employee turnover by revamping training programs.
- Tracked attendance and evaluated progress for assigned trainees. Mentored new hires, resulting in stronger start development and increased productivity.
Training Coordinator/Scheduler
Six Flags Fiesta Texas
04.2018 - 08.2020
- Trained and mentored new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
Education
Business Administration And Management
Northwest Vista College
San Antonio, TX08-2026
Business Administration
University of Texas At Austin
Austin, TX06-2022
High School Diploma -
Southwest High School
San Antonio, Texas06-2021
Skills
- Human Resources Information Systems (WorkDay, Adp, Team Member Management)
- Proficient in Microsoft Applications (Excel, Word, Outlook)
- Talent Acquisition/Recruitment
- Operations oversight
- Employee supervision
- Inventory management
- Strategic planning
- Strong knowledge of State and Federal Employment Regulations and Laws
- Routine HRIS Tasks (disciplinary matters; investigation; training and development; employee records and timekeeping)
- Adaptability and flexibility
- Interpersonal communication
- Leadership development
- Team building
- Team management
- Schedule management
- Quality control
- Coaching and mentoring
- Program development
- Policy development
- Staff development and training
- Deadline oriented
- Compliance monitoring
Certification
- ServSafe Manager Certification
- ServSafe Manager Proctor & Instructor Certification
- Texas Alcohol and Beverage Comission (TABC) Instructor & Proctor Certification
Timeline
Administrative Supervisor
Seaworld of Texas
07.2024 - Current
Department Trainer
Seaworld of Texas
03.2024 - 07.2024
Culinary Supervisor
Seaworld of Texas
04.2021 - 03.2024
Training Coordinator/Scheduler
Six Flags Fiesta Texas
04.2018 - 08.2020
Business Administration And Management
Northwest Vista College
Business Administration
University of Texas At Austin
High School Diploma -
Southwest High School