Roland Gil-Baute
Portland,Oregon
Summary
To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests. Dedicated to learning, growing, and succeeding in the service industry. Enthusiastic bartender eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in bartending Motivated to learn, grow and excel in the service industry
Overview
10
10
years of professional experience
Work History
Server, Bartender
El Guajillo Mexican Restaurant
01.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Assisted in menu presentation, providing detailed descriptions of daily specials and beverage pairings.
- Managed multiple tables simultaneously, prioritizing tasks to maintain efficient service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and address special dietary requests promptly.
- Trained new servers on restaurant protocols, enhancing team performance and service quality standards.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes through prompt action and empathy.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Caterer/bartender
Cheryl's on 12th
04.2022 - Current
- Helped customers with take-out orders.
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean.
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.
- Ensured exceptional guest experiences through attentive service.
- Transported food orders to events at customer locations.
- Greeted customers and helped them with any questions they had.
- Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
- Provided attentive service and assessed guest needs ahead of time.
- Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning.
- Gave out product samples, answered questions, and assisted customers in finding what they needed.
- Checked ID’s, kicked people out when acting inappropriately.
- Made exceptional drinks.
Assembly
Warne Scope Mts
07.2025 - 01.2026
- Enhanced project efficiency by implementing streamlined processes for steel fabrication and assembly.
- Reduced material waste, carefully following assembly instructions and protocols.
- Improved production efficiency by implementing new electronics assembly processes and procedures.
- Streamlined assembly line operations, resulting in smoother workflow.
Bartender Server
The Aura
01.2025 - 06.2025
- Crafted and served a diverse range of cocktails to enhance guest experiences.
- Managed bar inventory, ensuring optimal stock levels and timely reordering of supplies.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area to comply with health regulations.
Parcel Delivery Driver
UPS Tualatin
10.2020 - 03.2021
- Avoided time delivery delays by carefully planning the best routes.
- Recorded each delivery using proper paperwork before leaving the warehouse.
- Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift.
- Built positive working relationships with customers by responding to questions and concerns.
- Had an excellent attendance record and was always on time for work.
Grocery Stock Clerk
Fred Meyer
08.2017 - 09.2019
- Went through the grocery store and removed any items that were outdated or overripe.
- Calculated correct order totals, updated accounts, and kept detailed records for inventory management.
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
- Trained
- Greeted customers and directed them to the products they requested.
Cashier
McDonald's
08.2016 - 12.2017
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Greeted them and gave them product information as customers entered.
- Provided a high-quality service in collaboration with the entire team.
Education
General Studies - Some college (No degree) - undefined
Mt. Hood Community College
Gresham, ORHigh School - undefined
Tualatin High School
Tualatin, OR01.2018
Skills
Achieved high customer satisfaction through expert wine service and beverage preparation Delivered accurate to-go orders and streamlined cash handling processes Enhanced sales through effective item promotion and maintained pristine dining area cleanliness Executed efficient table setting and food running to optimize service speed Provided outstanding customer service while managing multiple customer interactions Utilized comprehensive liquor, beer, and wine knowledge to inform guests Prepared garnishes and executed beer keg changes with precision Applied basic math skills to ensure transaction accuracy Communicated fluently in both English and Spanish to cater to a diverse clientele
Additional Information
My hobbies are track and field! I ran track in highschool and college. I love the gym. I love to hike, I like to go out and try new foods with friends, and I also like to buy and wear nice sneakers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server, Bartender
El Guajillo Mexican Restaurant
01.2026 - Current
Assembly
Warne Scope Mts
07.2025 - 01.2026
Bartender Server
The Aura
01.2025 - 06.2025
Caterer/bartender
Cheryl's on 12th
04.2022 - Current
Parcel Delivery Driver
UPS Tualatin
10.2020 - 03.2021
Grocery Stock Clerk
Fred Meyer
08.2017 - 09.2019
Cashier
McDonald's
08.2016 - 12.2017
General Studies - Some college (No degree) - undefined
Mt. Hood Community College
High School - undefined
Tualatin High School