Roland Miles
Coatesville,PA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Salesmen and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Cooperate Sales Representative
AT&T
05.2021 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Documented customer interactions using SalesForce to capture data in processing system.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Demolition Worker
Budget Maintenance Inc.
05.2020 - 09.2020
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Used shovels or heavy equipment to move different materials based on job needs.
- Identified ideal strategies for demolishing buildings and removing debris from structures based on work orders.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Loaded debris, rubble and hazardous material into correct collection containers.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Operated heavy equipment and machines to break down masonry, drywall and brick.
- Assessed building for potential problems with demolition and adjusted strategies.
Education
Finance
Eastern Michigan University
Ypsilanti, MI05.2023
Medical Social Work
Shippensburg University of Pennsylvania
Shippensburg, PA05.2023
Coatesville Area Senior High School
Coatesville, PA2018
Skills
- Negotiation Skills
- Customer Satisfaction
- Sales Representation
- Customer Service
- Inventory Verification
- Financial and Regulatory Consulting
- Team Leadership
- Onsite Product Demonstrations
- Consultative Sales Strategies
- Lead Prospect
- Cash Register Operations
- Meeting Sales Goals
Timeline
Cooperate Sales Representative
AT&T
05.2021 - 08.2022
Demolition Worker
Budget Maintenance Inc.
05.2020 - 09.2020
Finance
Eastern Michigan University
Medical Social Work
Shippensburg University of Pennsylvania
Coatesville Area Senior High School
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