Roland Salley
Spartanburg,South Carolina
Summary
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
12
12
years of professional experience
Work History
Rideshare Driver
Uber, Lyft
08.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Customer Service Advocate
Verizon Wireless
10.2014 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
Correctional Officer
Orangeburg County Detention Center
08.2011 - 07.2013
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Education
Bachelor of Science - Mathematics And Computer Science
Claflin University
Orangeburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SC06.1997
Skills
- Customer Engagement
- Time Management
- Schedule Management
- Professional and Mature
- Meticulous Attention to Detail
- Records Management
- CCTV Monitoring
- Surveillance
Timeline
Rideshare Driver
Uber, Lyft
08.2018 - Current
Customer Service Advocate
Verizon Wireless
10.2014 - 10.2022
Correctional Officer
Orangeburg County Detention Center
08.2011 - 07.2013
Bachelor of Science - Mathematics And Computer Science
Claflin University
High School Diploma -
Spartanburg High School
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