Rolanda D. Wright
Waynesboro,VA
Summary
Detail-oriented and dependable Customer Service and Administrative Support professional with an Associate's degree in Business Administration. Strong background in office operations, customer service, record keeping, and supporting daily workflows. Known for clear communication, professionalism, and the ability to adapt quickly in fast-paced environments. Eager to contribute to a team-oriented organization and continue growing professionally.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
21
21
years of professional experience
Work History
Caregiver
Care Advantage
06.2025 - Current
- Provided compassionate support with daily living activities while maintaining client dignity and comfort.
- Assisted with personal care, mobility, and household tasks in a safe and organized manner.
- Built trusting relationships through patience, empathy, and clear communication.
- Demonstrated reliability, professionalism, and strong time-management skills.
Paraprofessional - Special Education
Waynesboro City Schools
08.2021 - 08.2025
- Delivered one-on-one and small group support to students with special needs in classroom and daily routines.
- Assisted teachers with lesson preparation, instructional materials, and classroom organization.
- Maintained accurate observations and communicated student progress to teachers and support teams.
- Supported students' social, emotional, and behavioral development using positive strategies.
- Helped with personal care needs while ensuring safety, confidentiality, and respect.
- Supervised students during transitions, lunch, recess, and arrival/dismissal.
- Collaborated with teachers, therapists, and staff to follow Individualized Education Plans (IEPs).
Stay-at-Home Parent
01.2007 - 01.2021
- Managed household operations, scheduling, budgeting, and family logistics.
- Developed strong organizational, time-management, and multitasking skills.
- Maintained communication, problem-solving, and advocacy skills while supporting family needs.
Customer Service Representative / Trainer
CCS Medical
01.2005 - 01.2007
- Delivered high-quality customer service by assisting patients and clients with orders, inquiries, and account-related concerns.
- Trained and supported new customer service representatives on policies, procedures, and best practices.
- Maintained accurate records and documentation while ensuring confidentiality and compliance standards.
- Handled high-volume phone communication with professionalism, empathy, and problem-solving skills.
- Collaborated with team members and supervisors to improve service efficiency and customer satisfaction.
Education
Associate's Degree - Business Administration
University of Phoenix
Phoenix, AZ01.2024
Skills
- Customer Service & Professional Communication (Phone & Email)
- Administrative & Office Support
- Data Entry, Record Keeping & Filing Systems
- Elderly care
- Dependable and responsible
- Scheduling & Calendar Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Problem-Solving & Adaptability
- Confidentiality & Attention to Detail
- Team Collaboration & Independent Work
Timeline
Caregiver
Care Advantage
06.2025 - Current
Paraprofessional - Special Education
Waynesboro City Schools
08.2021 - 08.2025
Stay-at-Home Parent
01.2007 - 01.2021
Customer Service Representative / Trainer
CCS Medical
01.2005 - 01.2007
Associate's Degree - Business Administration
University of Phoenix