Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Rolandas Bieliauskas

Skokie,IL

Summary

To advance my career with a leading organization that will utilize my extensive business management knowledge while also allowing me to develop further as a professional. Proven talent for aligning business objectives with established and emerging business paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused leader with six plus years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

GUEST EXPERIENCE LEAD

LULULEMON
05.2022 - Current
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Collaborated with current and previous assistant managers, regarding scheduling and labor distribution.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Assisted in raising $4,400,000+ in revenue, for the Woodfield location, since starting in 2022.
  • Informed about daily financial and performance goals and closes gaps in training while elevating guest experience.
  • Maintains operational excellence by staying committed to protecting an upstanding organized space and monitors product levels.
  • Understands and is aligned about people safety policies and procedures to maintain a safe work environment, maintains balance between employee schedule and store operating needs. This includes determining when to add or subtract labor hours on a daily basis in according to the business' needs, consistently.


ASSISTANT MANAGER

HOLLISTER CO.
03.2019 - 02.2022
  • Built relationships with customers and provided sales presentations to district/regional managers and executives
  • Responsible of a $2+ million-dollar store with 50+ associates, exceeding sales plan and other business metrics monthly
  • Monitored preferences of customers in order to determine how to develop focus sales efforts and achieve increased sales
  • In charge of staffing of the store and managed to have the most staffed store in the district, while training new employees
  • Liable of having the store in the first place of the district for 'order in store' volume/sales for last two years
  • Accumulated a $300,000 build for the store in 2019
  • Implements excel to analyze, interpret and report sales, performance, forecast and budget hours.

BRAND REPRESENTATIVE/KEYHOLDER

ABERCROMBIE & FITCH
11.2015 - 01.2019
  • Directly account for all procedural processes during operating hours to include: communication, sanitation, visual marketing, product preparation and transportation of items
  • Use in depth knowledge of store product and their location to assist customers in locating them to satisfy their needs; registered zero customer complaints in over 4 years
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers and making deposits
  • Received positive performance report from a customer that was sent out to corporate and acknowledged by district manager of the company.

SALES ASSOCIATE

GUESS
12.2017 - 06.2018
  • Tendered up to $1500, using a POS 'Point of Sales' system on a daily basis with zero discrepancies while maintaining contact with customers to establish a comfortable and welcoming environment
  • Made calls to all prospective and active clients in order to inform them of new products they may be interested in, promotions and specific product details
  • Established relationships with recurring customers to drive sales and attain referrals.

Education

Recruit Training Command -

UNITED STATES NAVAL ACADEMY
Waukegan, IL

HIGH SCHOOL DIPLOMA -

Niles North High School
Skokie, IL

Oakton Community College
01.2024

Skills

  • Powerpoint
  • Excel
  • Word

Hobbies and Interests

Fitness, basketball, football, and traveling.

Certification

  • CPT - Certified Personal Trainer

Timeline

GUEST EXPERIENCE LEAD

LULULEMON
05.2022 - Current

ASSISTANT MANAGER

HOLLISTER CO.
03.2019 - 02.2022

SALES ASSOCIATE

GUESS
12.2017 - 06.2018

BRAND REPRESENTATIVE/KEYHOLDER

ABERCROMBIE & FITCH
11.2015 - 01.2019

Recruit Training Command -

UNITED STATES NAVAL ACADEMY

HIGH SCHOOL DIPLOMA -

Niles North High School

Oakton Community College

Similar Profiles

CREATE PROFILE
Rolandas Bieliauskas