Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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TATIANA D. LUCERO

5808 Petronius St. Las Vegas,NV

Summary

Results-focused leader specializing in driving business growth, building dynamic teams, and cultivating a strong company image. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions, extensive product knowledge, and fostering inclusivity.

Overview

8
8
years of professional experience

Work History

Guest Experience Lead

Lululemon Athletica
Las Vegas, NV
09.2022 - Current
  • Successfully led a high performing team of sales associates, providing guidance, coaching, feedback, and mentorship to drive individual and team performance.
  • Implemented training programs and sales strategies that resulted in increase in sales revenue.
  • Consistently delivered exceptional customer service experience by understanding individual needs, offering personalized recommendations, and finding creative solutions to problems
  • Collaborated with leadership team to identify opportunities and promote growth
  • Created an environment that fosters inclusivity and collaboration among team members in order to develop and maintain a positive environment
  • Cross-trained in many areas of the store, including Product and Back of House procedures.

Private Nanny

Elks Family
Las Vegas, NV
07.2020 - 07.2022
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Bathed and dressed baby, changed diapers and prepared bottles and feeding equipment.
  • Regulated child's schedules to balance rest, learning and play.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Provided safe transportation to and from activities and events.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.

Cardiovascular Tech I

University of New Mexico Hospital
Albuquerque, NM.
05.2019 - 07.2020
  • Analyze and place Holter Monitors, Event Monitors, and Ambulatory Blood Pressure Monitors on adults and pediatric patients
  • Treadmill stress testing
  • Compiled data from administered tests and produced reports for submission to Cardiologist
  • Communicating critical values with Fellows and Attendings
  • Perform EKG's on adults and pediatric patients in an outpatient and inpatient setting
  • Perform EKG's in a trauma and mental health setting
  • Train new hires on placing Holter Monitors, Event Monitors, and Ambulatory Blood Pressure Monitors

Veterinarian Assistant

Joyce Lloyd Veterinary Clinic
Tijeras, NM
09.2015 - 07.2020
  • Documenting patient information with precision to maintain records accuracy
  • Assisting veterinarians in examining animals.
  • Processing patient paper work
  • Prepare new puppy/kitten vaccination and health record
  • Prepares animals for shots and surgeries
  • Assist Vet in post operation care

Educator

Lululemon
Albuquerque, NM.
09.2016 - 02.2017
  • Product Education: communicated specific features, benefits, fabric properties, usage, and best care instructions
  • Received/processed stock received from warehouse, involving unpacking, folding, sizing, and placing on the floor, with overflow stock in back room and stored areas
  • Assisted in preparing the store for the day including: replenishing garment styles, folding, sizing, and merchandising as required
  • Utilized the Point of Sale cash system, processes payments, refunds and exchanges

Education

Bachelor of Science - Exercise Science/Pre Med

University of New Mexico
Albuquerque, NM
05.2019

Associate of Science - Pre-Health Sciences

Central New Mexico Community College
Albuquerque, NM
05.2017

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05.2011

Skills

  • Efficient at multitasking
  • Leadership/Team Management
  • High Communication
  • Planning/Scheduling
  • Decision making/problem solving
  • 10 years of customer service experience
  • ACSM Personal Trainer Certification
  • CPR certified
  • Proficient with MS Word, Outlook, MS Excel, MS PowerPoint, Billing, and Data Entry

Affiliations

Volunteer: Smile Train's Smilefest, '12, '13, '14, '15, '16, '17, '18, '19

Honors: UNM Honors Society

References

  • Mic Penalosa, Assistant Manager of Guest Experience, (702)-756-6743 mpenalosa@luluelemon.com
  • Dr. Carol Lloyd, DVM, JoyLoy Veterinarian Work: (505) 286-2608
  • Andrew Ortiz P.C., Attorney at Law Cell: 505-615-2844, Work: 505-242-1195 andrewortiz.law@gmail.com

Timeline

Guest Experience Lead

Lululemon Athletica
09.2022 - Current

Private Nanny

Elks Family
07.2020 - 07.2022

Cardiovascular Tech I

University of New Mexico Hospital
05.2019 - 07.2020

Educator

Lululemon
09.2016 - 02.2017

Veterinarian Assistant

Joyce Lloyd Veterinary Clinic
09.2015 - 07.2020

Bachelor of Science - Exercise Science/Pre Med

University of New Mexico

Associate of Science - Pre-Health Sciences

Central New Mexico Community College

High School Diploma -

Rio Rancho High School

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TATIANA D. LUCERO