Rolando Barcenas
Mansfield
Summary
Accomplished Assistant Manager at Discount Tire, adept in customer service and inventory management. Leveraged strategic thinking and team leadership to enhance operational efficiency and foster a positive work culture. Skilled in coaching and mentoring, significantly improved staff performance and engagement. Demonstrated adaptability and problem-solving, ensuring workplace safety and compliance.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Discount Tire
Arlington
09.2022 - Current
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed a system for tracking inventory and ordering supplies as needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
Heavy Equipment Mechanic
United States Marine Corps
Fort Worth
09.2020 - Current
- Inspected machines for safety issues prior to operation by operators or customers.
- Provided input into purchasing decisions for new or replacement equipment.
- Cleaned and painted surfaces of machines in order to maintain their appearance.
- Disassembled equipment using hand tools and hoists to begin repair work.
- Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
- Performed preventative maintenance on wide variety of automotive, road construction and other heavy equipment.
- Diagnosed and repaired hydraulic systems, ensuring equipment operated at peak efficiency.
- Troubleshot and diagnosed issues with heavy equipment systems.
- Installed new equipment according to manufacturer's specifications.
- Inspected heavy equipment for safety compliance and operational efficiency before deployment.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Replaced worn out parts such as hoses, belts, bearings and seals.
- Fabricated replacement parts when needed with a variety of tools.
- Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
- Trained junior mechanics on proper maintenance techniques and safety protocols.
- Completed regular installations of new equipment parts.
- Completed standard inspections to assess wear and damage to vehicles.
Education
Emergency Medical Technician Certificate -
Emergency Medical Training Services
Carrollton, TX06-2024
High School Diploma -
Legacy Highschool
Mansfield, TX07-2019
Some College (No Degree) - Associate
Tarrant County College
Arlington, TXSkills
- Customer service
- Employee training
- Inventory management
- Safety compliance
- Effective communication
- Strategic thinking
- Adaptability and flexibility
- Team leadership
- Staff supervision
- Money handling
- Marketing tactics
- Orientation and training
- Decision-making
- Verbal and written communication
- Coaching and mentoring
- Workload management
- Cost control
- Staff management
- Problem-solving
- Workplace safety compliance
- Team motivation techniques
- Task delegation
- Multitasking and organization
- Employee engagement
Timeline
Assistant Manager
Discount Tire
09.2022 - Current
Heavy Equipment Mechanic
United States Marine Corps
09.2020 - Current
Emergency Medical Technician Certificate -
Emergency Medical Training Services
High School Diploma -
Legacy Highschool
Some College (No Degree) - Associate
Tarrant County College